Alyssa Wright-Gay
Murfreesboro,TN
Summary
I am a reliable and detail-oriented professional with skills in office management, reception, and payroll processing who is looking to further my career in a healthcare affiliated setting. Ensuring that patients receive adequate care and can walk away having had a positive experience every step of the way is a top priority in my demonstration of personal responsibility in the workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrator
Bright Ideas Custom Tattooing
03.2020 - Current
- Support with studio finance tasks as required, including preparing for accounting, payroll, and administrative and health and safety audits.
- Answering phone promptly and directing incoming calls to correct tattooists.
- Restocking supplies and submitting purchase orders to maintain stock levels.
- Greeting Customers, ID-ing customers and provide forms (Client Deposit, Client Appointment, Client Terms and Conditions Agreement and Aftercare Forms)
- Managing multiple tasks and meeting time-sensitive deadlines.
- Maintaining schedule and keeping appointment times.
- Handling cash transactions and maintaining sales and payment records accurately.
- Providing emotional support and companionship to clients.
- Handling incoming mail, bills and invoices and completing appropriate actions.
- Collaborating in team-based environment to maximize client satisfaction with services.
- Anticipating design issues and proving to be proactive in developing effective solutions.
- Keeping areas neat and clean and equipment sanitized.
- Managing and maintaining business marketing functions such as social media, advertising, and website functionality.
- Confirming appointments, communicating with clients, and updating client records.
- Balancing tattooist availability, customer schedules, and maximum load levels when scheduling appointments.
Patient Care Coordinator
Pinnacle Dermatology
06.2018 - 03.2020
- Acted as main point of contact for patients, doctors, and nurses by closely reviewing medical charts and maintaining high levels of communication.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Cashier Team Lead
Uncle Maddio's Pizza
12.2016 - 06.2018
- Received and processed customer payments.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Answered phone calls to complete phone orders and customer feedback or inquiries.
Teacher
Kids R Kids Learning Academy
07.2016 - 12.2016
- Promoted sensory development by providing access to different textures.
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Allowed for ample outdoor discovery time in schedule each day.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Modeled positive behavior and communication skills for students.
- Developed innovative activities to engage young children in learning process.
- Incorporated music, art and literature into curriculum.
Education
Bachelor of Science - Public Health
Middle Tennessee State University
Murfreesboro, TN05.2026
Associate of Science - Public Health
Motlow State Community College
Smyrna, TN05.2018
Skills
- Office Management
- Payroll Processing
- Front Desk Operations
- Appointment Scheduling
- Computer Proficiency
- Online Systems
- Teamwork and Collaboration
- Petty Cash Management
- Telephone Etiquette
- Medical Recordkeeping
- Office Supplies and Inventory
- Insurance Coverage Review
Certification
- OSHA Bloodborne Pathogens Training Certification
- Tennessee State Tattoo Apprentice License
- NICCS HIPAA Training Certification
Timeline
Administrator
Bright Ideas Custom Tattooing
03.2020 - Current
Patient Care Coordinator
Pinnacle Dermatology
06.2018 - 03.2020
Cashier Team Lead
Uncle Maddio's Pizza
12.2016 - 06.2018
Teacher
Kids R Kids Learning Academy
07.2016 - 12.2016
Bachelor of Science - Public Health
Middle Tennessee State University
Associate of Science - Public Health
Motlow State Community College
- OSHA Bloodborne Pathogens Training Certification
- Tennessee State Tattoo Apprentice License
- NICCS HIPAA Training Certification
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