Alyssa York
Panama City,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Venue Manager
The Celebration Place - The Sapp House
05.2023 - Current
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Integrated one CRM platform into a new CRM platform
- Built contracts and invoices for various types of events
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
Assistant Wedding Planner
The Wedding Shop
07.2022 - 05.2023
- Oversaw setup and breakdown of wedding decorations and supplies.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Worked closely with clients to develop personalized wedding plan that fit within budget.
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues.
- Supervised personnel and directed in wedding task administration and completion.
- Established and managed communications with vendors, confirming service and supply delivery.
- Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
- Helped bridal couple select wedding decorations and floral arrangements, menus and music.
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
Customer Service - Fun Expert
Carnival Cruise Lines
02.2022 - 07.2022
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered constant flow of customer calls with minimal wait times.
- Boosted sales revenue by skillfully promoting diverse service options.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Reservation Specialist
St Joe Hospitality
03.2020 - 12.2020
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Assisted customers with making reservations and entered reservation details into computer system.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained awareness of types of rooms available in different resort locations.
Activities Associate
Resort Collection
05.2019 - 03.2020
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Evaluated supplies and requested purchases to meet activity plans.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Assisted in preparing recreational materials and supplies for each activity.
- Collaborated with other recreation staff in developing new recreational activities.
- Kept athletic and games equipment and facilities organized and maintained.
Education
Bachelor of Arts - Recreation, Tourism And Event Management
Florida State University
Panama City05.2020
Associate's Degree - Education
Indian River State College
Fort Pierce, Fl12.2018
Skills
- Public Speaking and Presentations
- Content Workflow
- Oversee Administrative Functions
- Staff Supervision
- Hosting Functions
- Business Leadership
- Venue Management Relations
- Desktops, Laptops and Mobile Devices
- Mathematical Calculation and Reasoning
- Event Enhancements
- Organizational Structuring
- Marketing and Advertising
- Records Organization and Management
- Operations Oversight
- Special Events Management
- Maintaining Clean Work Areas
- Vendor Management
- Materials Planning and Logistics
- Policy Development and Enforcement
- Effective Customer Communication
- Staff Management
- Task Prioritization
- Database Maintenance
- Pre-Event Walkthrough
- Problem Resolution
- Event Planning and Management
Timeline
Venue Manager
The Celebration Place - The Sapp House
05.2023 - Current
Assistant Wedding Planner
The Wedding Shop
07.2022 - 05.2023
Customer Service - Fun Expert
Carnival Cruise Lines
02.2022 - 07.2022
Reservation Specialist
St Joe Hospitality
03.2020 - 12.2020
Activities Associate
Resort Collection
05.2019 - 03.2020
Bachelor of Arts - Recreation, Tourism And Event Management
Florida State University
Associate's Degree - Education
Indian River State College
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