Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Yost

Omaha,NE

Summary

Proven achiever with extensive experience in inventory control and customer service, notably at Helget Gas Products. Excelled in enhancing inventory accuracy and fostering supplier relationships, achieving significant cost savings. Demonstrates exceptional teamwork and collaboration skills, alongside a keen attention to detail, driving operational excellence and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Purchasing/Inventory Specialist

Helget Gas Products
05.2023 - Current
  • Performed data entry and completed proper paperwork.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.
  • Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
  • Streamlined purchasing processes by implementing efficient procurement strategies, resulting in cost savings.
  • Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
  • Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
  • Identified cost-saving opportunities with thorough analysis of market trends and supplier capabilities, achieving significant budget reductions.
  • Maintained complete documentation and records of all purchasing activities.
  • Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
  • Performed monthly reconciliation of open purchasing orders.
  • Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
  • Analyzed and reported on inventory levels to determine purchasing requirements.
  • Collaborated with internal departments to identify and manage demand for material and services.

Collections Specialist

Helget Gas Products
12.2021 - 05.2023
  • Negotiated to collect balance in full.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Processed payments and applied to customer balances.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
  • Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
  • Streamlined the collections process by creating and maintaining detailed records of customer account statuses and communications.
  • Achieved performance goals on consistent basis.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Responded to customer inquiries and provided detailed account information.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Entered client details and notes into system for interdepartmental access and review.

Front Desk Ambassador

Aksarben Village Senior Living
08.2021 - 12.2021
  • Enhanced resident satisfaction by efficiently managing check-ins and check-outs of family members and residents at the front desk.
  • Adhered to company policies and procedures, contributing to a consistent standard of service excellence across all Front Desk Ambassadors.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Ensure a safe and secure living environment for community residents.
  • Make periodic rounds throughout the shift, checking doors, and inside and outside of the building.
  • Respond to emergency call system and contact outside emergency help if needed
  • Answers incoming calls and provide exceptional customer service.
  • Deliver newspapers to resident apartments or mailboxes.
  • Assist lifestyle team with resident activities.
  • Clean common areas, public bathrooms, windows, floors, and light fixtures as assigned.
  • Empty trash in all the common areas including the office, kitchen, and resident trash rooms.
  • Assist in the kitchen with serving meals, washing dishes and other duties, as assigned.
  • Ensure that storage and housekeeping areas are kept clean and orderly.
  • Should an emergency evacuation arise, assist with leading residents to safe areas.
  • Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs.
  • Maintain confidentiality of verbal and written information pertaining to residents, facility operations and personnel.
  • Other duties as assigned.

Shift Supervisor

Fazoli's
09.2019 - 08.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Associate

Fazoli's
08.2018 - 09.2019
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Enhanced customer satisfaction by providing timely and efficient food service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Handled cash transactions with accuracy, balancing registers at the end of shifts.
  • Boosted sales through upselling menu items and suggesting daily specials to patrons.
  • Stocked condiments, beverages, and plates for diners.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Greeted visitors, answered questions, and accepted payments.
  • Took food and beverage orders and conveyed special requests or concerns to kitchen.
  • Supported catering events both onsite and offsite by preparing large-scale meals that maintained consistent quality standards.
  • Developed and maintained positive relationships with customers to enhance service.

Education

High School Diploma -

Bellevue West Sr High School
Bellevue, NE
05.2019

Skills

  • Customer Service
  • Punctual and Hardworking
  • Inventory Control
  • Teamwork and Collaboration
  • Payment Collections
  • Basic Math
  • Discrepancy Resolution
  • Food service knowledge
  • Keen attention to detail
  • Hardworking and Dedicated

Timeline

Purchasing/Inventory Specialist

Helget Gas Products
05.2023 - Current

Collections Specialist

Helget Gas Products
12.2021 - 05.2023

Front Desk Ambassador

Aksarben Village Senior Living
08.2021 - 12.2021

Shift Supervisor

Fazoli's
09.2019 - 08.2021

Associate

Fazoli's
08.2018 - 09.2019

High School Diploma -

Bellevue West Sr High School

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