Alyssa Caldwell
Bakersfield,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Provider Enrollment Analyst
Gainwell Technologies
Bakersfield, CA
04.2024 - Current
- Communicated directly with providers regarding changes in their enrollment status.
- Monitored current developments relating to CMS regulations governing provider enrollment activities.
- Provided technical assistance to providers regarding the completion of enrollment forms and supporting documentation.
- Reviewed and processed provider enrollment applications in accordance with state and federal regulations.
Provider Enrollment Representative
Fortuna BMC
Bakersfield, CA
10.2023 - 03.2024
- Answered questions and resolved concerns for customer support.
- Collaborated with team members to ensure excellent service standards are met.
- Communicated directly with providers regarding changes in their enrollment status.
- Investigated any errors or discrepancies in application documents in order to resolve them quickly.
- Monitored current developments relating to CMS regulations governing provider enrollment activities.
Customer Service Representative
Qualfon/Dialog-Direct(Remote)
Bakersfield, CA
02.2023 - 10.2023
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, personal health information, and personal identifying information according to HIPAA standards
- Fast-paced phone environment handling 30+ calls a day, working with member and provider inquiries.
Direct Care Staff Member
Valley Achievement Center
Bakersfield, CA
03.2022 - 10.2022
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor
- Entertained, conversed with and read aloud to patients to keep mentally healthy and alert
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
Customer Service Representative
Conduent
Bakersfield, CA
01.2022 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Recommended products to customers, thoroughly explaining details
- Answered customer telephone calls promptly to avoid on-hold wait times
- Set up 4+ new customers weekly to increase company revenue.
Direct Support Professional
The Mentor Network
Bakersfield, CA
06.2017 - 01.2022
- Administered medication as directed by physician
- Monitored progress and documented patient health status changes to keep care team informed
- Developed rapport to create safe and trusting environment for care
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning
- Maintained clean, safe and well-organized patient environment
- Assisted disabled clients to support independence and well-being
- Led patient or group recreational activities for enhanced patient outcomes.
Photographer
LifeTouch National School Studios
Bakersfield, CA
04.2016 - 05.2017
- Cash handling
- Lead team of 2+ people who handled over 400 interactions daily
- Work with little supervision
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product
- Selected and set up appropriate props, backdrops and lighting.
Education
Diploma -
Ridgeview High School
Bakersfield, CA05-2012
Skills
- Administrative Support
- HIPAA Compliance
- Application processing
- Eligibility Determination
- Client Correspondence
Timeline
Provider Enrollment Analyst
Gainwell Technologies
04.2024 - Current
Provider Enrollment Representative
Fortuna BMC
10.2023 - 03.2024
Customer Service Representative
Qualfon/Dialog-Direct(Remote)
02.2023 - 10.2023
Direct Care Staff Member
Valley Achievement Center
03.2022 - 10.2022
Customer Service Representative
Conduent
01.2022 - 03.2022
Direct Support Professional
The Mentor Network
06.2017 - 01.2022
Photographer
LifeTouch National School Studios
04.2016 - 05.2017
Diploma -
Ridgeview High School