Alyssa (AJ) Jones
Chicago,IL
Summary
Energetic and reliable team player with experience in retail and food service environments. Strong transferable skills including customer service, communication, time management, adaptability and problem-solving. Passionate about learning, contributing to a positive team environment, and taking on new challenges.
Overview
6
6
years of professional experience
Work History
Retail Associate
Nordstrom Rack
10.2023 - Current
- Greeted over 100 customers monthly, helped locate merchandise, and suggested suitable options.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked and organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Barista
Starbucks
08.2019 - 03.2024
- Pleasantly interacted with a large number of customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained 6 new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Used POS system to accurately enter orders and process payments.
Education
High School Diploma -
Lane Technical College Prep High School
Chicago, IL06-2021
Skills
- Positive work ethic
- Trustworthy
- Effective communicator
- Proactive
- Collaboration and Teamwork
- Problem Solver
- Time Management
- Customer Service
- Leadership
Timeline
Retail Associate
Nordstrom Rack
10.2023 - Current
Barista
Starbucks
08.2019 - 03.2024
High School Diploma -
Lane Technical College Prep High School
Awards
Starbucks-Partner of the Quarter several times