Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Ann Arciaga

Alyssa Ann Arciaga

San Jose,CA

Summary

Dedicated professional with extensive experience in various aspects of the property management and hospitality industries. Proven track record in corporate housing, leasing, property management, and restaurant management. Strong communication and problem-solving abilities, with a commitment to delivering results and exceeding expectations.

Overview

19
19
years of professional experience

Work History

Repair/leasing Coordinator

RR Property Management
Saratoga, CA
04.2023 - Current
  • Inspected vacant units prior to move-in to ensure they meet standards set by the company.
  • Monitored the progress of repair orders and provided status updates to customers.
  • Coordinated with technicians to ensure timely completion of all repair jobs.
  • Reviewed invoices and purchase orders related to repairs and maintenance services.
  • Investigated claims involving defective parts or unsatisfactory service results.
  • Assisted in responding to customer inquiries and complaints concerning repair services.
  • Organized tours to show properties to future tenants
  • Checked plumbing, electrical and HVAC systems thoroughly.
  • Reported any potential health or safety risks to property owners.
  • Performed follow-up inspections after repairs were completed

Apartment Leasing Consultant

SARES REGIS Group
San Jose, CA
11.2022 - 11.2023
  • Processed applications for prospective tenants and conducted background checks.
  • Conducted background checks on applicants.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Developed marketing strategies aimed at increasing leasing activity within the community.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.

Restaurant Manager

Hyland House of Sushi
San Jose, CA
09.2020 - 12.2022
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Assisted with kitchen preparation during peak times as needed.
  • Optimized profits by controlling food, beverage and labor costs.
  • Updated computer systems with new pricing and daily food specials.
  • Created detailed reports on weekly and monthly revenues and expenses.

Account Executive

Synergy Corporate Housing
San Ramon, CA
01.2013 - 09.2020
  • Oversaw the daily inquiries of corporate housing units, ensuring all accommodations were properly answered in timely manner
  • Managed the leasing process from inquiry to move-out, including negotiating lease terms, and preparing lease agreements.
  • Implemented effective marketing strategies to attract corporate clients and maintain high occupancy rates.
  • Handled tenant inquiries, concerns, and requests promptly and professionally, maintaining excellent customer satisfaction.
  • Conducted move in/out inspections of properties to ensure compliance with safety regulations and quality standards.
  • Developed and maintained relationships with corporate clients, addressing their unique housing needs and preferences.
  • Provided administrative support, including maintaining tenant records, processing payments, and preparing reports for management.
  • Planned social activities for interns to foster team building skills.

Apartment Leasing Consultant

Irvine Company Apartment Communities
San Jose, CA
05.2007 - 01.2013
  • Processed applications for prospective tenants and conducted background checks.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Conducted follow-up calls with prospects to answer additional questions or discuss lease terms.
  • Promoted community events through social media platforms or other forms of outreach.
  • Coordinated and followed up on maintenance requests for residents.
  • Provided tours of available units, models, amenities, and common areas.
  • Greeted prospective tenants and answered questions about the property.
  • Regularly inspected vacant apartments to ensure they met leasing standards prior to showings.
  • Prepared leases for signature by both tenant and management personnel.
  • Managed online postings regarding available units on various websites such as Craigslist or Apartments.com.
  • Responded promptly to emails, phone calls, letters, or other inquiries from existing or potential residents.

Assistant Manager

Blush Just 4 fun
San Jose, CA
01.2005 - 01.2007
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Conducted regular team meetings to discuss store performance and motivate employees.
  • Resolved conflicts between customers and staff members efficiently while maintaining a positive attitude.
  • Developed and implemented dance classes for students of all ages, levels and abilities.
  • Maintained a clean and organized workstation throughout the day.
  • Organized client bookings and managed appointment calendar efficiently.

Education

Some College (No Degree) -

Evergreen Valley College
San Jose, CA

Skills

  • Detail-oriented with strong administrative skills, including lease preparation, documentation management, and record-keeping
  • Efficient time management skills to prioritize tasks, meet deadlines, and maintain accurate and up-to-date property records
  • Ability to work independently with minimal supervision and as part of a team, collaborating effectively with colleagues to achieve common goals

Timeline

Repair/leasing Coordinator

RR Property Management
04.2023 - Current

Apartment Leasing Consultant

SARES REGIS Group
11.2022 - 11.2023

Restaurant Manager

Hyland House of Sushi
09.2020 - 12.2022

Account Executive

Synergy Corporate Housing
01.2013 - 09.2020

Apartment Leasing Consultant

Irvine Company Apartment Communities
05.2007 - 01.2013

Assistant Manager

Blush Just 4 fun
01.2005 - 01.2007

Some College (No Degree) -

Evergreen Valley College

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Alyssa Ann Arciaga