Alyssa Ann Wright
Murphy,NC
Summary
I am a reliable person who quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Table Games Dealer
Harrah’s Cherokee Valley River Casino & Hotel
08.2022 - 04.2024
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Supported promotional events by encouraging player participation in special promotions and tournaments.
Receptionist
Tri-State Spay/Neuter Clinic
08.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Barista
Brown Cow Sweetery
01.2016 - 09.2018
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Store Associate
Target
03.2015 - 12.2015
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Answered questions about current promotions and resolved issues according to store policies.
Barista
Nordic Bakery & Coffee Shop
06.2014 - 12.2014
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
Barista
Common Grounds Coffee Shop
09.2013 - 10.2013
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Addressed and resolved customer concerns to maintain brand loyalty.
Barista
The Hub Coffee Shop
03.2013 - 07.2013
- Described menu items to customers and suggested products based on stated preferences.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
High School Diploma -
Boyle County High School
Danville, KY05.2012
Skills
- Up-selling
- Espresso machine operation
- Safe food handling practices
- Product displays
- Credit card transactions
- Coffee expertise
- POS system operation
- Team Leadership
- Team player
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money Handling Expertise
- Dealer training
- Fraud Detection
- Conflict Mediation
Certification
- Certified Lactation Counselor (CLC)
Timeline
Table Games Dealer
Harrah’s Cherokee Valley River Casino & Hotel
08.2022 - 04.2024
Receptionist
Tri-State Spay/Neuter Clinic
08.2021 - 07.2022
Barista
Brown Cow Sweetery
01.2016 - 09.2018
Store Associate
Target
03.2015 - 12.2015
Barista
Nordic Bakery & Coffee Shop
06.2014 - 12.2014
Barista
Common Grounds Coffee Shop
09.2013 - 10.2013
Barista
The Hub Coffee Shop
03.2013 - 07.2013
High School Diploma -
Boyle County High School
- Certified Lactation Counselor (CLC)
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