Summary
Overview
Work History
Education
Skills
Timeline
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Alyssa Barajas

Self Employed
Lake Stevens,WA

Summary

Creative business owner with exceptional background spent in the restaurant industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in customer service and keeping a positive attitude in stressful situations.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Partial Owner

Francisco's Kitchen And Cantina
01.2018 - 03.2024
  • Analyzed market trends to identify new opportunities for growth and innovation within industry.
  • Delivered exceptional customer service by addressing inquiries promptly and resolving issues proactively to build loyalty among clients.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Trained and motivated employees to perform daily business functions.
  • Assisted in recruiting, hiring and training of team members.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Took care of 8 to 10 different tables at one time while maintaining efficiency and customer service satisfaction.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Responded to comments, posts, and questions from various social media channels.
  • Created content strategies for digital media.
  • Designed and presented social media campaign ideas.

Waitress

Ixtapa Lake Stevens
02.2007 - 01.2018
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Informed customers about daily and seasonal specials.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Education

High School Diploma -

Lake Stevens High School
Lake Stevens, WA
09.2004 - 06.2008

Skills

Customer Service

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Timeline

Partial Owner

Francisco's Kitchen And Cantina
01.2018 - 03.2024

Waitress

Ixtapa Lake Stevens
02.2007 - 01.2018

High School Diploma -

Lake Stevens High School
09.2004 - 06.2008

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Alyssa BarajasSelf Employed