Dependable caregiver with experience in resident assistance, early childhood care, and customer service. Skilled in safe transfers, daily living support, and clear communication. Brings a reliable team-player mindset, strong attention to detail, and a steady focus on patient comfort and safety.
Work History
Certified Nursing Assistant
1 Year 7 Months
Providence Place Assisted Living | 04.2025 - Current
Monitored vital signs and reported changes in resident condition to nursing staff.
Assisted residents with bathing, dressing, grooming, and daily living activities.
Supported safe transfers, ambulation, and positioning using proper body mechanics.
Documented care services, intake, and observations accurately in resident records.
Responded promptly to call lights and resident needs with calm, respectful care.
Provided meal assistance, hydration support, and companionship to promote resident comfort.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Daycare Teacher
2 Years 2 Months
Kids R Kids Learning Academy | 01.2022 - 03.2024
Implemented age-appropriate lesson plans aligned with early childhood curriculum.
Supervised children during play, meals, rest periods, and classroom transitions.
Communicated regularly with parents about child progress, behavior, and daily activities.
Maintained safe, clean classroom environment through daily sanitation routines.
Assisted with feeding, diapering, and personal care for infants and toddlers.
Customer Service Representative
1 Year 10 Months
Academy Sports and Outdoors | 03.2020 - 01.2022
Resolved customer inquiries with accurate product, pricing, and policy information across store and phone channels.
Supported point-of-sale transactions, balancing efficiency with attention to detail and payment accuracy.
Processed returns, exchanges, and adjustments while maintaining compliance with company service standards.
Coordinated buy online, pickup in store requests, ensuring timely order fulfillment and customer communication.
Online Grocery Pickup Associate
3 Years 2 Months
Kroger | 01.2017 - 03.2020
Picked customer grocery orders with accuracy, following handheld device instructions and store picking standards.
Staged completed orders for pickup, organizing cold, frozen, and ambient items by order sequence.
Reviewed item availability and selected approved substitutions to support order completion and customer satisfaction.
Loaded orders into vehicles efficiently, confirming correct items and maintaining courteous customer interaction.
Inspected product quality, freshness, and expiration dates to ensure fulfillment standards and safe handling.
Coordinated with store departments to locate inventory, resolve shortages, and keep pickup workflow moving.
Education
High School Diploma
Heritage Christian Academy | Hermitage, TN | 01-2020