Alyssa Brown
Shelbyville,TN
Summary
Proven problem-solver and communicator, excelled in customer service at Lowes Home Improvement, enhancing customer loyalty through effective complaint resolution and empathy. Co-developed curriculum at Ms. Menza's Day Care, fostering critical thinking and social skills in students. Demonstrates exceptional multitasking abilities and adaptability, with a strong focus on achieving results and building relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Lowes Home Improvment
07.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
Co-Teacher at Day Care
Ms. Menza's Day Care
01.2022 - 06.2022
- Fostered critical thinking skills in students through problem-solving activities and real-world applications of concepts taught in class.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Developed curriculum-aligned assessments to accurately measure student understanding and skill level.
- Plan and implement age-appropriate lesson plans and activities to stimulate and engage children in their physical, cognitive, social, and emotional development.
- Create a safe and inclusive environment for children, ensuring their comfort, security, and well-being throughout the day.
Education
Practical Nursing
Tennessee College of Applied Technology - Shelbyville
Shelbyville, TN08.2024
Associate of Applied Science - Health Sciences
Motlow State Community College
Tullahoma, TN05.2023
High School Diploma -
Cascade High School
Wartrace, TN05.2021
Skills
- Complaint Resolution
- Problem-Solving
- Cooperative Learning Experience
- Time Management
- Multitasking Abilities
- Team Collaboration
- Organizational Skills
- Adaptability and Flexibility
- Effective Communication
- Decision-Making
- Relationship Building
- Safety Protocols
Timeline
Customer Service Cashier
Lowes Home Improvment
07.2022 - Current
Co-Teacher at Day Care
Ms. Menza's Day Care
01.2022 - 06.2022
Practical Nursing
Tennessee College of Applied Technology - Shelbyville
Associate of Applied Science - Health Sciences
Motlow State Community College
High School Diploma -
Cascade High School