Alyssa Camel

Financial Center Manager

Pentagon Federal Credit Union

11.2018 - Current

Assist members with inquires via phone, email, or in person to resolve any issues or to navigate them through our online services
Welcome members with knowledge and professionalism to offer pleasant service during entire transaction or other banking needs
Remain composed and professional in stressful situations
Adhere to strict guidelines regarding financial and member data to avoid breaches and information misuse
Train staff on updated procedures and/or new products
Help members open and close accounts, apply for loans and make sound financial decisions
Increase knowledge of products and services by actively participating in available training classes and workshops offered to employees
Handle cash transactions, balance cash drawers and vault, perform loan payments and issue official checks
Complete monthly audits
Order checks, place stop payment orders and conduct additional special services for members
Assist tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions
Enhance member satisfaction with exceptional service, relationship building, and personalized banking solutions.
Improve financial center performance by implementing effective sales strategies and staff training programs
Conduct regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement
Implement fraud prevention measures by regularly reviewing transaction activities for suspicious patterns
Foster a positive work environment that encourages collaboration, open communication, and continuous learning among team members
Coordinate community outreach events to strengthen brand presence locally while establishing meaningful connections within the area we serve
Collaborate with internal business partners to deliver cohesive banking experience to customers.