Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alyssa Camel

Salinas,CA

Summary

Ambitious individual who offers excellent customer service skills and computer knowledge. Accurate, organized and calm under pressure. Outstanding leadership and training skills in working environments. Looking to advance my career with an organization that will utilize my communications and sales knowledge while allowing me to develop further as a professional.

Overview

7
7
years of professional experience

Work History

Financial Center Manager

Pentagon Federal Credit Union
11.2018 - Current
  • Assist members with inquires via phone, email, or in person to resolve any issues or to navigate them through our online services
  • Welcome members with knowledge and professionalism to offer pleasant service during entire transaction or other banking needs
  • Remain composed and professional in stressful situations
  • Adhere to strict guidelines regarding financial and member data to avoid breaches and information misuse
  • Train staff on updated procedures and/or new products
  • Help members open and close accounts, apply for loans and make sound financial decisions
  • Increase knowledge of products and services by actively participating in available training classes and workshops offered to employees
  • Handle cash transactions, balance cash drawers and vault, perform loan payments and issue official checks
  • Complete monthly audits
  • Order checks, place stop payment orders and conduct additional special services for members
  • Assist tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions
  • Enhance member satisfaction with exceptional service, relationship building, and personalized banking solutions.
  • Improve financial center performance by implementing effective sales strategies and staff training programs
  • Conduct regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement
  • Implement fraud prevention measures by regularly reviewing transaction activities for suspicious patterns
  • Foster a positive work environment that encourages collaboration, open communication, and continuous learning among team members
  • Coordinate community outreach events to strengthen brand presence locally while establishing meaningful connections within the area we serve
  • Collaborate with internal business partners to deliver cohesive banking experience to customers.

Education

Some College (No Degree) -

Hartnell College
Salinas, CA

High School Diploma -

Salinas High School
Salinas, CA

Skills

  • Rapid 10-key data entry
  • Staff management
  • Exceptional customer service
  • Team development
  • Working collaboratively
  • Microsoft word/excel
  • Problem solver
  • Adaptive
  • Multitasking
  • Data entry

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Financial Center Manager

Pentagon Federal Credit Union
11.2018 - Current

Some College (No Degree) -

Hartnell College

High School Diploma -

Salinas High School