Alyssa Christine Jubilo-Gasper
Greenwood,IN
Summary
Experienced with team leadership, customer relations, and retail operations management. Utilizes strategic planning to enhance store performance and optimize sales. Track record of fostering productive team environments and implementing effective inventory control measures.
Overview
10
10
years of professional experience
Work History
Retail Supervisor/Manager
Ascension St. Vincent Hospital
11.2023 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Coordinated merchandising displays, signage and sales enablement.
- Conducted thorough audits of cash registers, ensuring accuracy and accountability in financial transactions.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Trained and oriented associates to maximize team performance.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
Line Cook
Franciscan Health
06.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
Breakfast Attendant
Holiday Inn Express and Suites
02.2022 - 06.2022
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
- Managed food preparation tasks effectively, meeting the demands of peak service hours with ease.
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
Sales Associate
Sweet Ice Indy
11.2020 - 06.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Banquet Cook
JW Marriott
09.2018 - 12.2018
- Prep ingredients before meal service
- Carefully prepare food according to menu specifications
- Follow all food handling and safety regulations
- Monitor stock inventory and order supplies when necessary
- Clean cooking areas thoroughly
- Maintain and store tools and equipment.
Food & Beverage Intern
Hyatt Regency
01.2017 - 12.2018
- Position: Food and beverage server
- Duties and responsibilities: Greet customers, make suggestions, answer and present the menu
- Answer all questions about beverages and the food
- Clean and clear the dining room tables
- Stocking supplies, serving
- Places orders to the kitchen and pick up orders
- Resetting tables
- Performs other side duties and assignments given by the superior.
Food and Beverage Server
Villa Margarita
01.2015 - 12.2016
- Duties and responsibilities: Greet customers, make suggestions, answer and present the menu
- Answer all questions about beverages and the food
- Clean and clear the dining room tables
- Stocking supplies, serving
- Places orders to the kitchen and pick up orders
- Resetting tables
- Performs other side duties and assignments given by the superior.
Breakfast Attendant
Holiday Inn
03.2016 - 06.2016
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
Education
Bachelor of Science in Hotel and Restaurant Management - Hotel and Restaurant Management
Joji Ilagan Career Center Foundation College
06.2017
Skills
Task Delegation
Store Organization
Inventory Control
Staff Training and Development
Customer Service Management
Store operations
Scheduling and timekeeping
Employee Motivation
Goal Setting and Achievement
Cash handling oversight
Promotions and Marketing
Merchandise Inspection
Employee Training
Cash Handling and Reconciliation
Handling Complaints
Timeline
Retail Supervisor/Manager
Ascension St. Vincent Hospital
11.2023 - Current
Line Cook
Franciscan Health
06.2022 - Current
Breakfast Attendant
Holiday Inn Express and Suites
02.2022 - 06.2022
Sales Associate
Sweet Ice Indy
11.2020 - 06.2021
Banquet Cook
JW Marriott
09.2018 - 12.2018
Food & Beverage Intern
Hyatt Regency
01.2017 - 12.2018
Breakfast Attendant
Holiday Inn
03.2016 - 06.2016
Food and Beverage Server
Villa Margarita
01.2015 - 12.2016
Bachelor of Science in Hotel and Restaurant Management - Hotel and Restaurant Management
Joji Ilagan Career Center Foundation College
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