Alyssa H Lucia
Essex Junction,VT
Summary
Personable and energetic experience with over eight years in Customer Service, and always providing a favorable experience for consumers and coworkers alike. Dedicated to providing the highest level of quality and service regardless of the type of work, and always willing to take extra steps in training to achieve satisfaction. Excellent in building rapport with a diverse group while maintaining an outgoing, and efficient capacity to multi-task. Easily adapts to new challenges and learns very quickly hands-on, as well as having exceptional organization for physical surroundings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Manager /Medical Assistant
Champlain Center For Natural Medicine
Shelburne, VT
01.2022 - Current
- Gathered, transcribed and typed medical information into charts.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interacted with patients to gather and record data prior to blood draws.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Identified patients using proper procedures prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Organized patient charts, gathering medical histories, lab results and consents.
- Supported administration staff with records requests to support patient care.
Resort Maintenance Adminstrator
Killington Ski Resort
Killington, VT
04.2021 - 12.2021
- Monitored maintenance scheduling and reported maintenance team information to management.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
- Verified receipt of items by comparing items ordered to items received.
Sales & Service Technician
Auto Creek / A.C Sports
North Ferrisburgh, VT
10.2019 - 04.2021
- Carried out scheduled and routine maintenance on small-engine machines weekly
- Safely connected all electrical wiring to control panels and electric motors.
- Kept detailed records of all repairs, labor involved, and parts used and input data to customer database.
- Cleaned vehicles interior to sanitize and increase customer satisfaction.
- Maintained knowledge of updated changes in various models of equipment.
- Rebuilt components and systems to correct faults and achieve desired performance levels.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Provided advice to customers regarding suitable product selection.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed payments and maintained accurate drawers to meet financial targets.
- Networked with remote dealers to source vehicles for customers.
- Filled out paperwork to register vehicles and complete sales.
- Managed sales negotiations and financing options.
Customer Service Representative
University Of Vermont Medical Center
South Burlington, VT
10.2018 - 10.2019
- Tracked each interaction for auditing, reporting and training purposes, leaving notation across patient accounts
- Informed patients about billing procedures, processed payments and provided payment option setup assistance
- Assisted with billing and entered information in patient records and updated demographics
- Used Artivia and GE software to process patient payments and update accounts
- Educated patients about insurance processing, procedure costs and physician coding processes
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
- Troubleshooted with multiple insurance companies to solve billing and coding errors for accounts to file claims correctly
- Provided excellent customer service regardless of patient demeanor
- Upheld privacy and security requirements established by HIPAA regulation
Education
High School Diploma -
Middlebury Senior Union High School
Middlebury, VT2016
Skills
- Excellent work under pressure
- Strong communication and problem solving skills
- Flexible and open to all scheduling options
- Cash & Loan Handling experience
- Effective team player
- Excellent with all Microsoft Office
- Outstanding customer service
- Diverse in multiple areas of expertise
- Works great independently as well as with total structure
- Direct
- Proficient Technological knowledge
- Medical Records Maintenance
- Drawing Blood
- Documentation and Recordkeeping
- De-escalation of crisis situations
- Attention to Detail
- Empathy and Compassionate Care
Certification
- CPR & Advanced First Aid
- BLS
- Phlebotomy Technician (PT) 2022
Timeline
Front Desk Manager /Medical Assistant
Champlain Center For Natural Medicine
01.2022 - Current
Resort Maintenance Adminstrator
Killington Ski Resort
04.2021 - 12.2021
Sales & Service Technician
Auto Creek / A.C Sports
10.2019 - 04.2021
Customer Service Representative
University Of Vermont Medical Center
10.2018 - 10.2019
High School Diploma -
Middlebury Senior Union High School
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