Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
BusinessAnalyst
Alyssa Hazelton

Alyssa Hazelton

Port Hueneme,CA

Summary

Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.

Overview

14
14
years of professional experience

Work History

Program Manager

United States Navy, USN
Port Hueneme, CA
05.2021 - 04.2022
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Resolved problems and provided solutions to customers by communicating requirements to subordinates.
  • Monitored progress of 5 programs, using and applying programming documents, program directives and other program material to increase program functions by 10%.
  • Devised tools and benchmarks to improve team performance and monitor production.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Cross-trained and backed up other customer service managers.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
  • Posted updated data and changes to system and compiled reports on updates.
  • Produced highly accurate internal and external letters and memoranda.
  • Processed daily casework assignments and performed research and data acquisition to support investigations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided onboarding and training for new support staff.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.

Logistics Specialist

United States Navy, USN
Port Hueneme, CA
04.2016 - 04.2022
    • Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
    • Supervised compliance measures regarding domestic and international tariffs and customs regulations.
    • Prepared timely rate estimates and strategic bid packages.
    • Researched issues and assessed inefficiencies within supply chain to devise solutions and improve performance.
    • Reviewed order data to verify transactions and shipping dates.
    • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
    • Worked with customers to integrate processes and correct issues.
    • Validated inventory levels and updated systems using handheld devices.
    • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
    • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
    • Coordinated incoming and outgoing shipments to maintain schedules.
    • Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
    • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
    • Developed systems for organizing reports and records to drive integrity.
    • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
    • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
    • Provided customers with status updates for tracked packages.
    • Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
    • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
    • Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.

Repairable Parts Manager

United States Navy, USN
Port Hueneme, CA
10.2020 - 04.2021
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Moved aviation parts to designated bays for deliveries using forklifts and hand truck equipment while overseeing safety procedures.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and issues.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Built and maintained network of second source suppliers.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Examined returned parts for defects and exchanged defective parts or refunded money.
  • Prepared varieties of different written communications, reports and documents to ensure smooth operations.

Aviation Supply Specialist

United States Navy, USN
Port Hueneme, CA
09.2019 - 07.2020
    • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
    • Sorted and delivered materials to different work areas and staff.
    • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
    • Inspected incoming and outgoing shipments to identify discrepancies with records.
    • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
    • Requisitioned new supplies and maintained storage areas for smooth department operations.
    • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
    • Utilized forklift or pallet truck to load, unload, transport and store goods.
    • Partnered with representatives from different carriers to arrange materials shipments.
    • Moved shipment materials to and from designated areas using lift and hand trucks.
    • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
    • Processed required paperwork to expedite handling of shipped and received goods.
    • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

Tire & Wheel Manager

United States Navy, USN
Catania, Italy
08.2018 - 09.2019
    • Supervised and directed crew of 13 employees in tracking of tire fatigue, pressure, tread depths and sidewall inspections on equipment.
    • Maintained and managed tire and hardware inventory with regular stock assessments.
    • Assisted team by keeping shop tidy, clean and free of safety hazards.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Worked flexible hours; night, weekend, and holiday shifts.
    • Actively listened to customers' requests, confirming full understanding before addressing concerns.
    • Offered friendly and efficient service to customers, handled challenging situations with ease.
    • Oversaw daily operations to ensure high levels of productivity.
    • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Local Repair Cycle Asset Assistant Manager

United States Navy, USN
Catania, Italy
05.2018 - 09.2019
    • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
    • Helped with planning schedules and delegating assignments to meet coverage and service demands.
    • Monitored security and handled incidents calmly.
    • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
    • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
    • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
    • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
    • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
    • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
    • Reviewed sales and gross profit reports to determine options for increasing market growth.
    • Established and optimized schedules to keep coverage and service in line with forecasted demands.

Document Control Assistant

United States Navy, USN
Catania, Italy
08.2018 - 08.2019
    • Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
    • Provided support for document controls and worked with contract documents.
    • Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
    • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
    • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
    • Created project control documentation to support needs of important projects.
    • Carefully reviewed all documents and reports for completeness and accuracy.
    • Monitored due dates and deadlines and worked to submit all documents on time or early.
    • Evaluated current document processes, suggested methods for change and implemented successful improvements.

Awaiting Parts Manager

United States Navy, USN
Catania, Italy
05.2018 - 08.2019
    • Bolstered sales and inventory management by effectively controlling daily parts program activities.
    • Established and optimized schedules to keep coverage and service in line with forecasted demands.
    • Analyzed sales trends to follow demands of customers and in-shop needs.
    • Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
    • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
    • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
    • Partnered with managers to implement operational enhancements for paperwork processing.
    • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
    • Submitted reports to senior management to aid in business decision-making and planning.
    • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
    • Rearranged parts department to better serve changing trends and keep workspaces organized.
    • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
    • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Requisition Control

United States Navy, USN
Catania, Italy
04.2017 - 02.2018
    • Created and deployed best practices to improve efficiency and reduce defects.
    • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
    • Monitored performance and generated reports detailing quality of product and defect rates.
    • Communicated with production team members about quality issues.
    • Evaluated components and final products against quality standards and manufacturing specifications.
    • Inspected quality of products, taking note of functionality, appearance and other specifications.
    • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Naval Armed Security Forces

United States Navy, USN
Catania, Italy
11.2016 - 03.2017
  • Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
  • Led, managed and performed force protection duties to protect personnel and resources.
  • Patrolled grounds to monitor status and safety of premises.
  • Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
  • Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
  • Maintained confidentiality of special reports and collected data.
  • Reviewed log records to obtain pertinent information relevant to shift.

Aviation Cargo Handler

United States Navy, USN
Catania, Italy
09.2016 - 10.2016
  • Completed safe and timely specialty handling services such as inspections and special cargo management.
  • Planned loads according to cargo specifics and overall policies and regulations.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.
  • Inspected chemicals, weaponry and other hazardous cargo documentation.
  • Directed ground crews in loading and unloading of aircraft cargo or baggage.
  • Safeguarded material transfers and storage of various mission-capable parts and sensitive, highly visible cargo.
  • Maintained high success rate in correct and safe handling of explosives and other special cargo.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Drove vehicles to deliver products and picked-up rejected or defective materials for return.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Managed warehouse operations and verified proper shipment procedures.

Education

No Degree - Forensics

Grays Habor College
Aberdeen, WA

No Degree - Psychology & Biology

University of Maryland Global Campus
Online

High School Diploma -

Ocosta Junior - Senior High School
Westport, WA
06.2014

Skills

  • Documentation proficiency
  • Team leadership and direction
  • Program leadership
  • Policy and procedure improvements
  • Budget coordination
  • Supply chain distribution
  • Project Management
  • Property & Material Management
  • Quality assurance
  • Logistics Operations
  • Onsite customer support
  • Proficient in MS Office

Affiliations

United States Navy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

All we have to decide is what to do with the time that is given to us.
Gandalf

Timeline

Program Manager

United States Navy, USN
05.2021 - 04.2022

Repairable Parts Manager

United States Navy, USN
10.2020 - 04.2021

Aviation Supply Specialist

United States Navy, USN
09.2019 - 07.2020

Tire & Wheel Manager

United States Navy, USN
08.2018 - 09.2019

Document Control Assistant

United States Navy, USN
08.2018 - 08.2019

Local Repair Cycle Asset Assistant Manager

United States Navy, USN
05.2018 - 09.2019

Awaiting Parts Manager

United States Navy, USN
05.2018 - 08.2019

Requisition Control

United States Navy, USN
04.2017 - 02.2018

Naval Armed Security Forces

United States Navy, USN
11.2016 - 03.2017

Aviation Cargo Handler

United States Navy, USN
09.2016 - 10.2016

Logistics Specialist

United States Navy, USN
04.2016 - 04.2022

No Degree - Forensics

Grays Habor College

No Degree - Psychology & Biology

University of Maryland Global Campus

High School Diploma -

Ocosta Junior - Senior High School

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