Alyssa Justine Campos
Summary
Experienced Office Management and Administration Professional with background in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and consumer acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
FRONT DESK OPERATIONS SUPERVISOR
HIGH SIERRA LODGE & NORTHSTAR LODGE of HYATT VACATION CLUB
2022.10 - Current
- Creating a memorable check-in or check-out experience for each and every guest.
- Dispatching appropriate departments to assist with in-room requests and issues.
- Administrative duties including, but not limited to: Creating the monthly Activities Calendar, Data Entry, utilizing Microsoft Office platforms for a multitude of projects, Inventory, creating/updating multiple excel documents for daily use for the team, creating and updating S.O.P. documents, and much more.
- Oversaw appointment scheduling and itinerary coordination for guests, personnel, vendors, and outside departments.
- Organizing the room-matrix to accommodate room placement requests.
- Enhanced team productivity by providing initial and ongoing training, coaching, and mentoring to staff members.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
COMMUNITY ADMINISTRATIVE ASSISTANT
TERRA WEST H.O.A. MANAGEMENT
2023.01 - 2023.04
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Distribute meeting agendas, minutes, correspondence and financial reports.
- Responsible for creating and compiling information for monthly board packets.
- Assist General Manager in member relations and communication.
- Maintain an online portal for homeowners.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
ADMINISTRATIVE ASSISTANT
HB STAFFING AGENCY
2019.02 - 2021.10
- As an Administrative Assistant for the County of San Diego, I was responsible for dispatching Technicians to different Health & Human Services buildings around the county, managed a multi-line phone system, electronic communications, diligent record keeping, and data entry.
- As a member of the San Diego Covid Response team, I was responsible for checking in patients to be tested, and instructing them on the self-test procedure.
- As an Election Worker for the San Diego Registrar of Voters, I assisted voters with dropping off their ballots to the Voting Polls and managed vote envelopes on their journey to be counted.
- All above positions were temporary, and required the following tasks: Clerical support, data entry, filing, scanning, email and multi-line telephone correspondence, office organization, and inventory.
ADMINISTRATIVE CUSTOMER SERVICE AGENT
LA MESA RV - SERVICE DEPARTMENT
2018.04 - 2019.09
- Responsible for customer assistance via telephone, email, and in-person.
- Problem solving.
- Appointment scheduling.
- Maintaining the Daily Technician Time Report to keep track of hours worked.
- Processing work orders into invoices with a sense of urgency.
- Maintaining the company filing system.
- Assisting the service team however necessary.
AP DATA ENTRY CLERK
FLORES FINANCIAL
2013.08 - 2014.12
- Verifying details of business transactions and handling posting duties.
- Received and disbursed funds.
- Compute and record charges and refunds.
- Prepare vouchers, invoices and checks.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Prepare necessary bank approval documentation.
RECEPTIONIST & ADMINISTRATIVE ASSISTANT
ASC DIVERSIFIED INSURANCE (Family Business)
2009.01 - 2018.01
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Invoicing folios and processing customer policy payments.
SEASONAL CUSTOMER SERVICE/SALES AGENT
PROFLOWERS
2011.11 - 2013.02
- Exceeded personal sales goals by generating large amounts of leads.
- Problem solving relating to shipment or delivery.
- complying with all Quality Assurance standards.
- Resolved customer issues efficiently, ensuring repeat business and positive word-of-mouth referrals.
- Retained existing customers by providing exceptional support and addressing concerns proactively before they escalated into larger issues.
- Utilized persuasive communication skills to recommend additional products to customers.
Education
Ecology
TRUCKEE MEADOWS COMMUNITY COLLEGE
Reno, NVDiploma -
MONTE VISTA HIGH SCHOOL
01.2011
Skills
- 14+ years of experience in Administration and Customer Service.
- Team Leadership experience.
- Professional and friendly demeanor.
- Proficient in all Microsoft Office programs, and familiar with a multitude of software programs.
- Learns new roles and computer software expeditiously.
- Strives to achieve excellence in all areas of work performance.
- Professional verbal/written communication.
- Strong time management, attention to detail, and organizational skills.
- Enjoys positions with high workload.
- Assesses & solves problems quickly.
- Self-starter who always takes initiative.
- Reliable and highly dedicated.
Timeline
COMMUNITY ADMINISTRATIVE ASSISTANT
TERRA WEST H.O.A. MANAGEMENT
2023.01 - 2023.04
FRONT DESK OPERATIONS SUPERVISOR
HIGH SIERRA LODGE & NORTHSTAR LODGE of HYATT VACATION CLUB
2022.10 - Current
ADMINISTRATIVE ASSISTANT
HB STAFFING AGENCY
2019.02 - 2021.10
ADMINISTRATIVE CUSTOMER SERVICE AGENT
LA MESA RV - SERVICE DEPARTMENT
2018.04 - 2019.09
AP DATA ENTRY CLERK
FLORES FINANCIAL
2013.08 - 2014.12
SEASONAL CUSTOMER SERVICE/SALES AGENT
PROFLOWERS
2011.11 - 2013.02
RECEPTIONIST & ADMINISTRATIVE ASSISTANT
ASC DIVERSIFIED INSURANCE (Family Business)
2009.01 - 2018.01
Ecology
TRUCKEE MEADOWS COMMUNITY COLLEGE
Diploma -
MONTE VISTA HIGH SCHOOL
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