Alyssa M. Cruz-Hardy
Victorville,Ca
Summary
Experienced employee bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hunger to grow in different roles and ultimately cultivate myself in any environment
Overview
11
11
years of professional experience
Work History
Business Development Agent/ Assistant Manager
Victorville Chevrolet Cadillac
05.2024 - Current
- Assisted in increasing revenue and client acquisition by implementing strategic business development initiatives
- Improved customer retention by enhancing service quality and client engagement
- Scheduled appointments for customers via telephone, text, and email
- Contact customers based on part installation, maintenance due, retention, etc
- Conducted research on industry trends, competitors, and customer needs to inform business strategies
- Handled all customer complaints for Cadillac's CSI, bringing it up from a 42% to a 90%
- Supported the training and development on new BDC agents
- Maintained accurate documentation and reports with sales on Due Bills on customer's for repairs, damages, or part installations
Cashier
Victorville Chevrolet Cadillac
02.2024 - 05.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Filed documents from cash, credit, and warranty, internal into different files
- Helped customers complete purchases, locate items, and join reward programs
- Created customer loaner vehicle contracts
- Trained new hires for cashiering position
Team Member
Target
10.2020 - 02.2024
- Worked in three departments consumables, inbound, and as a receiver
- Consumables: stocked, cleaned, backroom and staged floor
- Inbound department: transporting heavy inventory to vehicles and/or pallets. Using crowns, pallet jacks, or manually maneuvering inventory
- Receiving: checked in vendors, kept track of vendors' counts of products of the day, closed the trailer sweep, separated the defective products into proper disposable bins, loaded the salvage and CRV onto the trailer. Documented and filed receipt's and/or other paperwork
- Worked different stations to provide optimal coverage and meet production goals
Manager
McDonalds
01.2019 - 11.2020
- Outlined and operated floor plans, positioning crew members to assigned areas
- Performed basic QSR to McDonald's standards and policies
- Balanced and maintained the safe with the correct accuracy of the daily amount
- Responsible for closing the system for the day, while documenting cash drawer amount and receipts into the computer system
- Filed paperwork and receipts manually into the proper file in order to get audited
Crew Member
McDonalds
11.2016 - 01.2018
- Provided service as a cashier, handled currency and credit transactions accurately
- Maintained a certain standard of customer service during a fast-paced working environment
- Followed safety procedures for food preparations and presentations
- Worked as a crew trainer, providing new employees with their daily responsibilities, safety procedures, etc.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
Babysitter
01.2015 - 01.2016
- Provided child care service for families after school and during school vacations
- Ensured children were fed, nurtured, changed, and entertained
- Coordinated different activities for the children
- Car-pooled the children to and from school safely.
Volunteer
Kindercare
01.2014 - 01.2015
- Helped with cleaning classrooms, from infants to kindergarten classrooms
- Put up new classroom decor to set up for the new school year
- Cleaned out the classroom pet's cages, watched and fed them each day
- Sanitized and cleaned the outdoor toys for the children
- Helped clean and organize the school's kitchen.
Education
Silverado High School
Victorville, CaliforniaVictor Valley Community College
Victorville, CaliforniaSkills
- Attention to Detail
- Organizing Work Stations
- Technical Support
- Delegation skills
- Task prioritization
- Effective communication
- System/computer skills
References
- Kayla Roy, Victorville Chevrolet Cadillac
kayroy824@gmail.com, (774)329-7227
- Joel Jimenez, McDonalds
joeljimenez1999@icloud.com, (310)213-0741
- Julia Caldera, Target
juliacaldera09@gmail.com, (909)256-1339
Timeline
Business Development Agent/ Assistant Manager
Victorville Chevrolet Cadillac
05.2024 - Current
Cashier
Victorville Chevrolet Cadillac
02.2024 - 05.2024
Team Member
Target
10.2020 - 02.2024
Manager
McDonalds
01.2019 - 11.2020
Crew Member
McDonalds
11.2016 - 01.2018
Babysitter
01.2015 - 01.2016
Volunteer
Kindercare
01.2014 - 01.2015
Victor Valley Community College
Silverado High School
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