Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa M. Jiminez

Natalia,TX

Summary

Dedicated, high-energy individual with several years of experience managing responsibilities and demonstrating proficiency in emergency situations. Able to multitask in a fast-paced environment while maintaining a professional demeanor. Strong work ethic and commitment to service. Ability to interact effectively with supervisors, co-workers, and the public.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

Stay, Home Mom
11.2021 - Current
  • Established financial management skills
  • Preformed time-management skills
  • Communication skills
  • Quick problem-solving skills

DISPATCHER, City of Schertz
05.2018 - 11.2021
  • Receive emergency and non-emergency calls from the public and other law enforcement agencies
  • Prioritizes call classification, and dispatch appropriate units
  • Assess and ask questions to understand the situation the caller is in, resolve the issue, and dispatch appropriate emergency services
  • Maintain a positive and healthy work environment with my co-workers/civilians
  • Input/receive information and enters TCIC/NCIC and other criminal justice systems
  • Monitor Police, Fire, and EMS radio traffic
  • Able to multitask in stressful situations while remaining calm, professional, making logical/ethical decisions
  • Track Police, Fire, and EMS units in a timely manner
  • Able to relay correct/vital information to first responders in a timely manner
  • Knowledgeable with protective order entries
  • Able to maintain confidentiality on all sensitive matters
  • Able to communicate effectively, orally and in writing as well as speak publicly.

RECEPTIONIST

North Park Volkswagen
01.2018 - 05.2018
  • Skilled with greeting guests in a courteous and professional manner
  • Able to manage and receive incoming calls on multiple line phone system
  • Able to handle difficult guests tactfully and with respect
  • Proficient with MS Word, Excel, and Outlook
  • Responsible for scheduling appointments, managing calendars and sorting mail
  • Maintained the common filing system and file all letters/license plates
  • Always maintained an organized work area
  • Able to work in a fast-paced environment and handle stressful situations
  • Committed to providing exceptional customer service to guests/coworkers.

CASHIER

H-E-B/True Texas BBQ
07.2017 - 05.2018
  • Responsible with cash handling and providing exceptional customer service
  • Bus/Kitchen – Stock and maintain safe, clean dining area, kitchen and counter stations
  • Responsible for ensuring customers’ orders are properly entered into computer system in a timely manner.

CASHIER

Bill Millers BBQ
06.2013 - 08.2017
  • Responsible and trusted for multiple positions within the company to help deliver the best customer service while serving high quality products to our customers
  • Operated computerized cash register system
  • Stocks kitchen with essential product items
  • Services dinning area, kitchen, and counters stations for cleanliness and appearance
  • Maintained a cheerful and professional disposition
  • Trusted with managing cash handling security procedures, experience in cash register monetary loans, and final deposits to secured safe.

Education

Associate degree - Liberal Arts

Northeast Lakeview College
Universal City, Texas
06.2018

High School Diploma -

Madison High School
San Antonio, TX
06.2015

Skills

  • Visitor Check-In
  • Office Supply Inventory Control
  • Multi-Line Telephone Systems
  • Administrative and Clerical Support
  • Organization and Efficiency
  • Time Management
  • Call Answering and Routing
  • Manage Files
  • Computer-Aided Design (CAD)
  • Crisis Management
  • Constructive Feedback
  • Microsoft Office
  • Problem Solver
  • Leader
  • Team player

Certification

  • Basic Telecommunicator Certification
  • Intermediate Telecommunicator Certification
  • Crisis Communications Telecommunicator
  • PST - Public Safety Telecommunicator
  • Ethical Decision Making
  • Suicide Intervention for Telecommunicators
  • Amber Alert Training

Timeline

Manager

Stay, Home Mom
11.2021 - Current

DISPATCHER, City of Schertz
05.2018 - 11.2021

RECEPTIONIST

North Park Volkswagen
01.2018 - 05.2018

CASHIER

H-E-B/True Texas BBQ
07.2017 - 05.2018

CASHIER

Bill Millers BBQ
06.2013 - 08.2017

Associate degree - Liberal Arts

Northeast Lakeview College

High School Diploma -

Madison High School

Similar Profiles

CREATE PROFILE
Alyssa M. Jiminez