Alyssa M. Zaragoza
1061 Harbor Village Dr. Apt B Harbor City,CA
Summary
Seeking a position where I can utilize my professional skills and experience in customer service within a company that offers opportunity for growth and advancement.
Overview
4
4
years of professional experience
Work History
Registration Assistant /Office Assistant Intern
Los Angeles Harbor College
08.2020 - Current
- Assist students at the window counter by providing customer service, accurately and efficiently processing their transactions such as enrollment request, drop cards, audits, section transfers and issuing official transcripts.
- Maintain a cash drawer, including cash handling and balancing for all transactions while working window.
- Guide students through the registration process and direct them to correct departments on campus to pay fees, remove holds, clear prerequisites or schedule academic appointments.
- Answer and transfer high volume calls and record and relay messages.
- Demonstrated flexibility in adapting to changes in procedures or work assignments, contributing to campus events.
- Utilized various software programs proficiently to maintain efficient workflow processes.
- Contributed to a well-organized office environment through proper filing and document management tasks.
- Resolved any discrepancies or errors found during audits of student files, ensuring consistency across all records within the department.
- Maintained an organized workspace by consistently updating databases, filing systems, and other office resources as needed.
- Enhanced students trust through diligent verification of personal information at each point of contact.
- Retrieve, sort, process, date stamp-incoming mail, and distribute to correct designated staff and department.
- Maintain office files by sorting, alphabetizing and filing all forms according to filing system.
- Prepare, sort, scan, and index forms into district computer software.
- Prepare and type office forms, create folders and print labels using MS Word and Excel spreadsheets.
- Assist students via email, zoom, and virtual live chat in ConexED.
- Overseeing clerical tasks, such as scheduling appointments, staff meetings, sending emails and following up on task.
- Keeping an inventory of office supplies and ordering new materials for the office.
Customer Service Representative
Lineage Logistics
04.2021 - 08.2022
- Process daily transactions, including cash and check deposits and balance drawers.
- Accurately maintain record keeping of each transaction and ensure all documentation is scheduled within compliance.
- Assisted customers in person and email with various questions and concerns related to their accounts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Verify inbound receipts and invoices for accuracy in a timely manner.
- Develop and maintain customer relationships in person, via email and answering phones.
- Enter tallies, print labels and cycle count using company software.
- Coordinate availability of product and manage schedule for daily shifts with warehouse team.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Coordinate with operations on special customer requests; completing paperwork and expediting when necessary.
- Prepare, sort, scan, and file forms accurately.
- Partner with Inventory and Warehouse Operations to research discrepancies and misplacements.
- Prepare and type office forms and emails related to meetings, office policies and schedules under the direction of the supervisor.
- Entered data into various computer systems accurately using Microsoft Office software and company software.
- Actively assisted customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Narbonne High School
06.2018
Associate of Arts Degree- Business Administration -
Los Angeles Harbor College
06.2021
Skills
- Customer service skills and cash handling
- Good communication and effective listening skills
- Fast Learner, team oriented
- Dependable and organized and team oriented
- Ability to handle multiple task and effective time management
- Ability to work with individuals in culturally and diverse backgrounds
- Experience with Microsoft Office programs, Adobe and Google documents
References
Available Upon Request
Timeline
Customer Service Representative
Lineage Logistics
04.2021 - 08.2022
Registration Assistant /Office Assistant Intern
Los Angeles Harbor College
08.2020 - Current
High School Diploma -
Narbonne High School
Associate of Arts Degree- Business Administration -
Los Angeles Harbor College
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