Alyssa (Mana) Copp

• Communicated guest needs to servers swiftly for optimal service delivery.
• Collaborated with team members to elevate guest experience.
• Utilized POS system for accurate meal cost calculations and tax adjustments.
• Interacted with customers, demonstrating strong interpersonal skills.
• Addressed customer complaints effectively, escalating significant issues to managers.
• Processed cash payments and accurately reconciled daily transactions.
• Ensured exceptional customer service, contributing to high satisfaction levels.

Ensured cleanliness of work area while adhering to food safety standards.

• Managed incoming calls to relay information regarding store offerings and services.
• Prepared and served ice cream treats and baked goods to enhance customer experience.
• Collaborated with team members during peak service periods to optimize efficiency.
• Resolved customer inquiries and issues professionally, boosting satisfaction rates.
• Executed cashier duties, including processing payments and providing accurate change.