Alyssa Marie Oliveira
Summary
Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.
Overview
7
7
years of professional experience
Work History
Full-time Case Manager 3
Department of Children's Services
Murfreesboro, Tennessee
11.2022 - Current
- Ascertained the risk level and harm to children by implementing information to support determinations concerning safety, permanency, and well-being.
- Make recommendations for reunification or termination of parental rights.
- Reviewed cases in accordance with policy criteria determining their suitability for closure or transfer prioritizing safety, permanency, and well-being.
- Learn to compare the needs of the child to family capabilities to appropriately match children with families.
- Document accurate information from interviews, observations, and correspondence from a wide range of sources.
- Awarded Employee of the Month status for December 2023, August 2024 and December 2024.
- Achieved certification from Department of Children's Services in Child Protective Services, February 2023.
Full-Time Victim Services Specialist
Mothers Against Drunk Driving
Melville, New York
08.2019 - 10.2022
- Relocated from Melville, New York to Nashville, Tennessee for advancement in May 2022.
- Assessed the emotional and informational needs of each victim/survivor to implement tailored interventions for effective support.
- Consistently communicated with management, colleagues, and other stakeholders regarding ongoing projects to enhance service standards.
- Enhanced communications by mentoring and training regional victim services specialists to ensure criminal court adherence.
- Collaborated with internal and external stakeholders to maintain open communication for seamless event coordination.
- Fostered collaborative relationships with both external and internal parties for effective team performance.
- Arranged court accompaniment for individuals involved in homicide, manslaughter, and severe injury incidents.
- Conducted informational meetings to explain state Victim Compensation eligibility.
- Awarded leadership recognition for outstanding growth in Community Relations and Development.
Seasonal, Supervisor
Town of Islip
Islip, New York
05.2019 - 09.2021
- Managed scheduling for dock and park attendants.
- Directed daily operations, including record-keeping and financial management.
- Resolved public complaints and inquiries.
- Directed professional behavior of 16 Recreation Aides during diverse camp activities.
- Conducted planned recreational activities, creating stimulating environments for children's growth.
- Ensured safety of up to 50 children and staff by caring for equipment, materials, and supplies.
- Oversaw the adherence to safety standards within recreation environments.
- Worked closely with human resources to support employee management and organizational planning.
Full-Time, Contractual FEMA Corps Planning and GIS Specialist
AmeriCorps NCCC FEMA Corps
Vinton, Iowa
07.2018 - 04.2019
- Coordinated the creation of disaster management strategies.
- Collaborated with planning teams to develop Incident Maps and input data for map services and databases.
- Facilitated support for Americans impacted by disasters through document management, surveys, and recovery center assistance.
- Registered survivors for support in the field.
- Compiled statewide resources and mapped out key partners for effective donation management.
- Deployments: San Juan, Puerto Rico, for Hurricane Maria; Panama City, Florida, for Hurricane Michael; Philadelphia and Harrisburg, Pennsylvania, for the floods of summer 2018; Lincoln, Nebraska, for the floods of spring 2019.
Part-Time, Emergency Management and Disaster Trauma Intern
Healthcare Association of New York State (HANYS)
Rensselaer, New York
10.2017 - 05.2018
- Served as logistical liaison for mission information distribution.
- Facilitated state funding acquisition by informing and training healthcare facilities through seminars.
- Conducted comprehensive research to handle crises, including disease outbreaks, cyberattacks, and natural disasters.
- Enhanced layout of the HANYS Emergency Preparedness page for improved identification of vulnerabilities.
Education
Master of Science - Criminal Justice focus in Criminology and Deviant Behavior
Long Island University
01.2021
Bachelor of Arts - Communications
University at Albany, State University of New York
05.2018
Skills
- Microsoft Office 360
- Google Suite
- Salesforce
- Case management
- Decision-making
- Community resources
- Verbal and written communication
- Grant adherence
- Active listening
- Relationship building
- Referral coordination
- Client assessment
- Organization and multitasking
- Outstanding customer service
- Incident investigation
- Crisis intervention
- Trauma-informed care
- Motivational interviewing
- Risk assessment
- Conflict resolution
- Solution-based interventions
- Emergency response training
- Multidisciplinary team collaboration
- Analytical thinking
Languages
English
Full Professional
Spanish
Limited
Awards
- Employment of the Month December 2023, August 2024 and December 2024
- Recognized for Community Relations and Development advancement in Metro New York
- American Red Cross First Aid, CPR, AED
- Foundations in Health and Safety
- Seizure-Epilepsy First Aid
- Victim Advocacy Training Institute- Advanced
- President's Volunteer Service Award- Corporation for National & Community Service and Points of Light
- Congressional Award- The United States Congress
- Hurricane Michael Disaster Relief Recognition Certificate
- Florida Executive Office of the Governor
References
References available upon request.
Timeline
Full-time Case Manager 3
Department of Children's Services
11.2022 - Current
Full-Time Victim Services Specialist
Mothers Against Drunk Driving
08.2019 - 10.2022
Seasonal, Supervisor
Town of Islip
05.2019 - 09.2021
Full-Time, Contractual FEMA Corps Planning and GIS Specialist
AmeriCorps NCCC FEMA Corps
07.2018 - 04.2019
Part-Time, Emergency Management and Disaster Trauma Intern
Healthcare Association of New York State (HANYS)
10.2017 - 05.2018
Master of Science - Criminal Justice focus in Criminology and Deviant Behavior
Long Island University
Bachelor of Arts - Communications
University at Albany, State University of New York
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