Alyssa Santuyo
Tustin,CA
Summary
Detail-oriented laboratory technician skilled in laboratory analysis, quality control, and inventory management. Proven ability to enhance lab workflows and ensure accurate testing results.
Overview
7
7
years of professional experience
Work History
Laboratory Technician
Orange County Veterinary Specialists (OCVS)
Tustin, California
11.2022 - Current
- Prepared and analyzed laboratory samples for veterinary diagnostics.
- Maintained laboratory equipment and ensured proper functioning.
- Conducted routine quality control checks on lab tests and procedures.
- Documented test results accurately in laboratory information systems.
- Trained new staff on laboratory protocols and safety procedures.
- Collaborated with team members to improve lab workflow efficiency.
- Oversaw lab equipment stock and placed orders to expand inventory.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Managed inventory of laboratory supplies and ordered materials as needed.
- Prepared test samples and obtained and recorded test data in accordance with standards.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Assisted and instructed other laboratory technicians.
- Performed routine maintenance tasks such as cleaning glassware, changing filters.
- Communicated with outside parties and laboratory management regarding test results.
- Resolved customer complaints relating to laboratory services in a timely manner.
- Reviewed literature related to assigned projects to stay informed about current developments in the field.
- Analyzed specimens using standard laboratory procedures in hematology, microbiology, biochemistry, and molecular biology.
- Collaborated with laboratory team to develop and validate new testing procedures, improving efficiency and accuracy.
- Interpreted test results and determined need for retesting.
- Participated in regular meetings with staff members to discuss progress on research initiatives.
Pharmacy Technician
Orange County Veterinary Specialists (OCVS)
Tustin, California
11.2022 - Current
- Managed inventory by organizing and restocking pharmaceutical supplies regularly.
- Processed prescription orders accurately using pharmacy management software.
- Educated patients on medication usage, side effects, and storage requirements.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Maintained proper storage and security conditions for drugs.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Answered telephones to respond to questions or requests.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Verified prescriptions and drug labels, documents and packages.
- Restocked shelves with new supplies of medications as needed.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Managed filing of prescriptions, both electronically and manually.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Client Service Coordinator
Banfield Animal Hospital
Tustin, California
02.2018 - 10.2022
- Managed client communications and appointment scheduling for veterinary services.
- Educated clients on pet health, wellness plans, and preventive care options.
- Collaborated with veterinary staff to ensure efficient patient care and service delivery.
- Recruited and trained new employees to meet job requirements.
- Scheduled and confirmed appointments based on customer availability.
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Managed client accounts, including billing, payments and scheduling of services.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
- Coordinated follow-up appointments and reminders for ongoing treatments or vaccinations.
Education
Graduate Certificate - Phlebotomy
Phlebotomy Training Specialists
Santa Ana, CA04-2025
High School Diploma -
Orange County Department of Education
Tustin, CA01-2009
Skills
- Laboratory analysis
- Quality control
- Inventory management
- Equipment maintenance
- Client communication
- Specimen processing
- Laboratory safety
- Team collaboration
References
- Phlebotomy Instructor: Glenda Villalobos (562) 230-4960
- Orange County Veterinary Specialists Manager: Kathryn Ngoma (310) 350-4769
- Orange County Veterinary Specialists Manager: Karina Mauer (714) 595-0704
- Orange County Veterinary Specialists Manager: Kami Short (714) 801-4139
Timeline
Laboratory Technician
Orange County Veterinary Specialists (OCVS)
11.2022 - Current
Pharmacy Technician
Orange County Veterinary Specialists (OCVS)
11.2022 - Current
Client Service Coordinator
Banfield Animal Hospital
02.2018 - 10.2022
Graduate Certificate - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Orange County Department of Education