Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alyssa N. Rey

Brownsville

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Community Director

DGE Investments
12.2020 - Current
  • Walk/Inspect the property
  • Note and correct deficiencies prioritizing the most important
  • Meet with Maintenance Director to review/prioritize all maintenance priorities for the day and follow up on progress at the end of the day.
  • Inspect all scheduled move-ins and remedy any deficiencies.
  • Inspect all make ready apartments and ensure that make ready checklist has been completed.
  • Monitor all incoming work-orders, and ensure they are being completed in a timely manner.
  • Review leased, un-leased, and notice to vacates apartments and set leasing goals.
  • Oversee/ assist assistant manager will delinquency.
  • Reviews all rental applications for pre-approval, before submitting to corporate for final approval.
  • Ensure that all rentable items are being advertised to current and future residents.
  • Inspect all move-outs for make ready needs and final charges.
  • Ensure files are being completed with all proper paperwork.
  • Complete annual employee evaluations for potential pay increases.
  • Ensures maintenance supply orders are being made and maintained within budget.
  • Oversee capital projects
  • Work with vendors to receive bids that are apples to apples.
  • Over sees monthly preventative maintenance schedule.
  • Ensures daily marketing posts are being made on social media.
  • Reviews and analyzes market surveys, to present proposed plan of action to supervisor.
  • Ensure I keep staff motivated to meet all goals and deadlines.
  • Ensure daily deposits are being made to the bank.
  • Developed and implemented unique and engaging activities for residents.
  • Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Communicated effectively with owners, residents, and on-site associates.
  • Improved resident satisfaction through timely and effective communication and conflict resolution.
  • Fostered positive relationships with residents by addressing concerns promptly and effectively.
  • Managed digital and physical office records
  • Trained newly hired personnel on best practices and essential knowledge required for their roles.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Gained strong leadership skills by managing projects from start to finish.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Submit reports in a timely manner.
  • Worked 7 property takeovers, while still managing my property
  • Interviewed staff
  • Trained office staff and maintenance staff to fulfill roles according to our companies policies and standards.
  • Organized leasing office to be organized for a smooth transitioned.


Assistant Community Director

DGE Investments- Cornerstone Apartments
10.2020 - 12.2020


  • Assisted the leasing agent with executing strong and confident customer service, while getting to know each prospective tenants specific needs.
  • Reviewed and analyzed monthly market surveys, to know where our competitors stand. Put together a plan of action to present to community director and supervisor, if based on the surveys we needed a revision on rates or a move-in special.
  • Actively monitored our occupancy, to ensure we were never occupied below 95%. We hit a 100% occupancy before each month end.
  • Balance out all bank deposits on our system and bank.
  • Processed move out dispositions
  • Submitted balance due deposit dispositions to collections
  • Monitored that follow ups for prospective tenants were being done and documented.
  • Walk property a minimum of 1 time a week, to check for any patio violations and any potential hazards throughout the property.
  • Conducted a final walk-through the morning before all move-ins, to ensure that are no water leaks or other issues that could've happened over night.
  • Over see that all work orders were being completed in a timely manner.
  • Prepared lease documents via Bluemoon
  • Sent out renewal offer to residents, followed up with renewal offers, and generate/ send renewals out for signatures.
  • Put resident files together, by abiding by our resident file checklist.
  • Enhanced our community's atmosphere by planning and executing engaging resident events. (This is a responsibility I chose to keep as as assistant, because I enjoy planning resident events. It is just as important to me to keep current tenants happy, so that we do not have a high turnover rate, as it is to make new tenants feel welcomed)
  • Set leasing goals for the leasing consultant, and ensured that they were met.
  • Enhanced curb appeal by overseeing landscaping projects and routine exterior maintenance efforts.
  • Conducted yearly apartment inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
  • Processed and submitted invoices to corporate.
  • Submitted delinquency report every 10th, 15th, 20th, 25th of the month before noon.
  • Submitted weekly report every friday before noon.
  • When DGE Investments tookover, the got rid of the leasing consultant position and re-located the property manager to another property that they purchased. Meanwhile, I was running the property on my own for a few months, and then got promoted to Community Director.

Assistant Community Director

WLS Intrests Inc. - Cornerstone Apartments
09.2017 - 10.2020
  • Train the leasing consultant on all responsibilities and job requirements.
  • Assisted the leasing agent with executing strong and confident customer service, while getting to know each prospective tenants specific needs.
  • Reviewed and analyzed monthly market surveys, to know where our competitors stand. Put together a plan of action to present to community director and supervisor, if based on the surveys we needed a revision on rates or a move-in special.
  • Actively monitored our occupancy, to ensure we were never occupied below 95%. We hit a 100% occupancy before each month end.
  • Balance out all bank deposits on our system and bank.
  • Processed move out dispositions
  • Submitted balance due deposit dispositions to collections
  • Monitored that follow ups for prospective tenants were being done and documented.
  • Walk property a minimum of 1 time a week, to check for any patio violations and any potential hazards throughout the property.
  • Conducted a final walk-through the morning before all move-ins, to ensure that are no water leaks or other issues that could've happened over night.
  • Over see that all work orders were being completed in a timely manner.
  • Prepared lease documents via Bluemoon
  • Sent out renewal offer to residents, followed up with renewal offers, and generate/ send renewals out for signatures.
  • Put resident files together, by abiding by our resident file checklist.
  • Enhanced our community's atmosphere by planning and executing engaging resident events. (This is a responsibility I chose to keep as as assistant, because I enjoy planning resident events. It is just as important to me to keep current tenants happy, so that we do not have a high turnover rate, as it is to make new tenants feel welcomed)
  • Set leasing goals for the leasing consultant, and ensured that they were met.
  • Enhanced curb appeal by overseeing landscaping projects and routine exterior maintenance efforts.
  • Conducted yearly apartment inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
  • Processed and submitted invoices to corporate.
  • Submitted delinquency report every 10th, 15th, 20th, 25th of the month before noon.
  • Submitted weekly report every friday before noon.

Leasing Consultant

WLS Intrests Inc. - Cornerstone Apartments
01.2017 - 08.2017
  • Executing strong and confident customer service, while getting to know each prospective tenants specific needs.
  • Conducting monthly market surveys, to know where our competitors stand.
  • Conducting secret shopping on all competitors
  • Marketing: Outreach marketing, marketing on social media, updating our apartments.com listing on a weekly basis, to "refresh" our ad.
  • Setup mini-models in apartments selected by the property manger, to have as our show units.
  • Processed Rental Applications
  • Collected and charged all leasing fees and rents.
  • Coordinated move-ins and move-outs
  • Walk-in traffic, phone traffic, and internet lead follow-ups
  • Ensuring my tour routes were clear of debris and any trip hazards each morning, and that all amenities were cleaned.
  • Conducted a final walk-through the morning before all my move-ins, to ensure that are no water leaks or other issues that could've happened over night.
  • Followed up on all work orders, before closing it out, and scanning it into the system.
  • Pre-prepared lease documents via Bluemoon
  • Put resident files together, by abiding by our resident file checklist.
  • Enhanced our community's atmosphere by planning and executing engaging resident events.
  • Met leasing goals, set by my property manager and regional supervisor. I was recognized by my supervisor, for being the top leasing agent with the highest closing ratio. I was offered a promotion, and became the Assistant Community Director in September 2017.

Education

Associate of Science - Agriculture

Texas State Technical College - Harlingen
Harlingen, TX

High School Diploma -

James Pace High School
Brownsville
06.2013

Skills

  • Bi-lingual (English & Spanish)
  • Written and verbal communication
  • Due diligence
  • Ethical
  • Responsible
  • Re-liable
  • Team player
  • Resident relations
  • Lease documents
  • Overcoming Objectives
  • Data Analysis
  • Service planning
  • Detail oriented
  • Organized
  • Excellent communication skills
  • Community Outreach
  • Resident satisfaction
  • Staff Oversight
  • Time Management
  • Self-Directed
  • Team Management
  • Computer Skills
  • Attention to Detail
  • Multitasking

Languages

Spanish
Native or Bilingual

Timeline

Community Director

DGE Investments
12.2020 - Current

Assistant Community Director

DGE Investments- Cornerstone Apartments
10.2020 - 12.2020

Assistant Community Director

WLS Intrests Inc. - Cornerstone Apartments
09.2017 - 10.2020

Leasing Consultant

WLS Intrests Inc. - Cornerstone Apartments
01.2017 - 08.2017

Associate of Science - Agriculture

Texas State Technical College - Harlingen

High School Diploma -

James Pace High School

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Alyssa N. Rey