Alyssandra Grajeda
Kennewick,WA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
1
1
year of professional experience
Work History
Server
Yummie Pho
11.2022 - Current
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Cultivated warm relationships with regular customers.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
High School Diploma -
Kamiakin Highschool
Kennewick, WA06.2023
Skills
- Order Accuracy
- Food and beverage pairings
- Team Player
- Exceptional customer service
- Courteous Phone Demeanor
- Adaptable and Flexible
- Cash Handling
- Warm and Friendly
- Food Running
- High-volume dining
- Food safety understanding
- Strong Work Ethic
- Special Requests and Substitutions
Timeline
Server
Yummie Pho
11.2022 - Current
High School Diploma -
Kamiakin Highschool
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