Alyssandra Ruiz

I was assigned to Multi Medical Systems upon being hired as a temp worker for AppleOne Employment Services in August 2023. My job title for this assignment is Service Coordinator. This is a client-facing position, for which I have proven to be well suited, given my history in reception work. The specific regions to which I was assigned are the Pacific Northwest and Arizona regions.

My duties include, but are not limited to:

• Fielding service calls and creating call tasks and work order records with accurate information.
• Arranging and scheduling repair and preventive maintenance services.
• Communicating with and organizing the schedules for six technicians (five for PNW, and one for Arizona). I also occasionally coordinate with other techs who need to provide services to clients outside of the skill sets of the techs in an area.
• Communicating repair updates to clients.
• Collaborating with internal teams to create estimates and quotes as needed.
• Addressing and resolving client inquiries in a timely fashion.
• Organizing and aggregating information, and supplying clients and internal teams with reports.
• Invoicing completed work orders.

• Learn about Docusign and smartsheets.
• Integrate those programs into customer relationship management programs.

• Salesforce Certified Associate as of January 2023
• Partnered with project management teams on development of scope and timelines.
• Deployed the Agile methodology to gather requirements and groom user stories.
• Worked determine page layouts and tabs for new web applications.
• Maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.
• Detected and resolved data quality issues and discrepancies for integrity and quality control.
• Developed sales processes to streamline project management operations.
• Wrote test scripts for quality assurance testing.
• Participated in quality assurance testing.
• Lead of the Bitwise internal Salesforce podcast entitled "The Lighthouse." It focused on teaching end-users the ins-and-outs of the Salesforce interface.
• Head script-writer, editor, and producer for five out of six episodes of The Lighthouse podcast.
• Assisted in deployment of several apps.

• Served visitors by greeting, welcoming and directing to appropriate personnel or assisting them with directions to a resident's apartment.
• Screened and verified visitors, employees, and residents for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Investigated and analyzed client complaints to identify and resolve issues.
• Maintained business office inventory and equipment by checking stock for needed supplies.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Updated and recorded customer or client information to maintain accounts.
• Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Document and report incidents involving residents and employees.