Alyssa Wiggins
Williamstown,NJ
Summary
Highly motivated and results-oriented accounting professional with 6+ years of experience in managing full-cycle accounting operations. Proven ability to streamline processes, improve efficiency, and enhance financial accuracy within fast-paced environments. Expertise in a range of accounting software, including QuickBooks, SAP, NetSuite, Oracle, and advanced MS Excel functions. Strong analytical and problem-solving skills with a focus on data integrity and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Clerk
Goldin Auctions
Runnemede, NJ
02.2024 - 10.2024
- Utilized QuickBooks accounting software to streamline acct. reconciliation, meticulously track income, and efficiently generate detailed invoices.
- Played a key role in month-end closing by producing comprehensive accounts receivable aging reports for management's critical analysis.
- Thoroughly reconciled the accounts receivable ledger to confirm payments and promptly address any discrepancies.
- Prepared and electronically emailed invoices to customers, processed payments, and documented account updates.
- Collaborated with various departments to guarantee precise processing of payments, credits, and adjustments to client accounts.
- Managed and meticulously recorded check payments, alongside the company's incoming bank wire transfers.
Billing & Collections Specialist
Aramark
Paulsboro, NJ
03.2023 - 01.2024
- Improved billing accuracy by diligently analyzing accounts monthly to evaluate aging and adjust invoices, utilizing both Oracle and MS Excel, before final submission.
- Reduced payment discrepancies by diligently reconciling accounts and proactively resolving outstanding balances.
- Reached out to clients with overdue accounts to develop effective payment plans and explore flexible restructuring options that benefit both parties.
- Prepared and finalized invoices to customers monthly, processed payments, and documented customer accounts in Oracle, Salesforce, OneNote, and Smartsheet.
- Elevated customer satisfaction by delivering transparent breakdowns of charges, swiftly responding to inquiries, and efficiently managing chargeback notifications for payments.
- Enhanced collections strategies lead to quicker recovery of outstanding payments and improved cash flow.
Office Administrator
Best Warehousing & Transportation (BWT)
Pedricktown, NJ
01.2021 - 02.2023
- Prepared third-party logistics customer invoice orders in SAP system software.
- Handled operations regarding customer truck pick-ups and train shipments for Oxy Vinyls, LP.
- Composed and created daily, weekly, and monthly inventory counts for sales reports, inbound and outbound shipments reports, and month-end inventory spreadsheets on MS Excel.
- Recreated warehouse inventory locations layout to ensure accurate inventory counts, inventory control, and employee safety for efficient customer order pickups.
- Demonstrated excellent organizational and administrative skills, including a strong ability to multitask and delegate tasks to achieve efficiency.
Accounts & Administrative Coordinator
GlobalGeeks Inc.
Moorestown, NJ
02.2018 - 01.2021
- Successfully handled invoicing and efficiently managed all accounting operations, including accounts receivable and payable, while conducting accurate reconciliations utilizing both NetSuite and QuickBooks software.
- Produced comprehensive daily, weekly, and monthly sales reports, with detailed month-end inventory analyses using MS Excel.
- Executed a diverse range of administrative responsibilities, including data entry, bookkeeping, accounts receivable, accounts payable, and invoicing for the company.
- Optimized accounts payable procedures by introducing cutting-edge invoice management and payment tracking systems, significantly enhancing efficiency and accuracy.
- Improved financial reporting precision by meticulously performing account reconciliations and swiftly addressing discrepancies to ensure accuracy.
- Efficiently managed the recording of company payments, including wire transfers, ACH transfers, and credit card payments in both NetSuite and QuickBooks.
- Contributed to the successful sales of new and refurbished electronic devices while also spearheading the management of the company's impactful PPE donation initiatives.
Resolution Collection Agent
MRS BPO, LLC
Cherry Hill, NJ
06.2015 - 02.2018
- Customer Engagement: Connect with customers with outstanding accounts to understand their financial circumstances and explore effective resolution options collaboratively.
- Solutions-Oriented Approach: Develop customized repayment plans that meet the unique needs of both our customers and the company, fostering a win-win situation.
- Empathy and Understanding: Approach customer concerns with genuine empathy, ensuring clear and respectful communication.
- Negotiation Skills: Skillfully negotiate payment terms and settlements, all while nurturing positive relationships with customers.
- Compliance: Rigorously adhere to the Fair Debt Collection Practices Act (FDCPA), and uphold all company policies and procedures in every interaction.
- Documentation: Thoroughly document all interactions, agreements, and updates related to accounts in our system to ensure transparency and accountability.
- Performance Targets: Achieve or surpass monthly account resolutions and collections goals, leveraging a competitive commission structure based on your outstanding performance.
Education
Bachelor of Science - Business Administration & Management
Widener University
Chester, PA05.2015
Skills
- Accounts Payable
- Accounts Receivable
- Accounting Principles
- Invoice Processing
- General Ledger maintenance
- Account Reconciliations
- Data entry and management
- Financial Reporting/ Bookkeeping
- Collections
- Aging reports analysis
- Month-end reports
- MS Excel/ (MS Office)
- Oracle
- Quickbooks
- NetSuite
- Salesforce
- SAP (ERP Software)
- ZenMarket/ ZenAuction
Timeline
Accounts Receivable Clerk
Goldin Auctions
02.2024 - 10.2024
Billing & Collections Specialist
Aramark
03.2023 - 01.2024
Office Administrator
Best Warehousing & Transportation (BWT)
01.2021 - 02.2023
Accounts & Administrative Coordinator
GlobalGeeks Inc.
02.2018 - 01.2021
Resolution Collection Agent
MRS BPO, LLC
06.2015 - 02.2018
Bachelor of Science - Business Administration & Management
Widener University