Alyssa Wiggins
Williamstown,NJ
Summary
Highly motivated and results-oriented accounting professional with 6+ years of experience in managing full-cycle accounting operations. Proven ability to streamline processes, improve efficiency, and enhance financial accuracy within fast-paced environments. Expertise in a range of accounting software, including QuickBooks, SAP, NetSuite, Oracle, and advanced MS Excel functions. Strong analytical and problem-solving skills with a focus on data integrity and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Accounts Receivable Clerk
Goldin Auctions
02.2024 - 10.2024
- Utilized QuickBooks accounting software to streamline acct. reconciliation, meticulously track income, and efficiently generate detailed invoices.
- Played a key role in month-end closing by producing comprehensive accounts receivable aging reports for management's critical analysis.
- Thoroughly reconciled the accounts receivable ledger to confirm payments and promptly address any discrepancies.
- Prepared and electronically emailed invoices to customers, processed payments, and documented account updates.
- Collaborated with various departments to guarantee precise processing of payments, credits, and adjustments to client accounts.
- Managed and meticulously recorded check payments, alongside the company's incoming bank wire transfers.
Billing & Collections Specialist
Aramark
03.2023 - 01.2024
- Improved billing accuracy by diligently analyzing accounts monthly to evaluate aging and adjust invoices, utilizing both Oracle and MS Excel, before final submission.
- Reduced payment discrepancies by diligently reconciling accounts and proactively resolving outstanding balances.
- Reached out to clients with overdue accounts to develop effective payment plans and explore flexible restructuring options that benefit both parties.
- Prepared and finalized invoices to customers monthly, processed payments, and documented customer accounts in Oracle, Salesforce, OneNote, and Smartsheet.
- Elevated customer satisfaction by delivering transparent breakdowns of charges, swiftly responding to inquiries, and efficiently managing chargeback notifications for payments.
- Enhanced collections strategies lead to quicker recovery of outstanding payments and improved cash flow.
Office Administrator
Best Warehousing & Transportation (BWT)
01.2021 - 02.2023
- Prepared third-party logistics customer invoice orders in SAP system software.
- Handled operations regarding customer truck pick-ups and train shipments for Oxy Vinyls, LP.
- Composed and created daily, weekly, and monthly inventory counts for sales reports, inbound and outbound shipments reports, and month-end inventory spreadsheets on MS Excel.
- Recreated warehouse inventory locations layout to ensure accurate inventory counts, inventory control, and employee safety for efficient customer order pickups.
- Demonstrated excellent organizational and administrative skills, including a strong ability to multitask and delegate tasks to achieve efficiency.
Accounts & Administrative Coordinator
GlobalGeeks Inc.
02.2018 - 01.2021
- Successfully handled invoicing and efficiently managed all accounting operations, including accounts receivable and payable, while conducting accurate reconciliations utilizing both NetSuite and QuickBooks software.
- Produced comprehensive daily, weekly, and monthly sales reports, with detailed month-end inventory analyses using MS Excel.
- Executed a diverse range of administrative responsibilities, including data entry, bookkeeping, accounts receivable, accounts payable, and invoicing for the company.
- Optimized accounts payable procedures by introducing cutting-edge invoice management and payment tracking systems, significantly enhancing efficiency and accuracy.
- Improved financial reporting precision by meticulously performing account reconciliations and swiftly addressing discrepancies to ensure accuracy.
- Efficiently managed the recording of company payments, including wire transfers, ACH transfers, and credit card payments in both NetSuite and QuickBooks.
- Contributed to the successful sales of new and refurbished electronic devices while also spearheading the management of the company's impactful PPE donation initiatives.
Resolution Collection Agent
MRS BPO, LLC
06.2015 - 02.2018
- Customer Engagement: Connect with customers with outstanding accounts to understand their financial circumstances and explore effective resolution options collaboratively.
- Solutions-Oriented Approach: Develop customized repayment plans that meet the unique needs of both our customers and the company, fostering a win-win situation.
- Empathy and Understanding: Approach customer concerns with genuine empathy, ensuring clear and respectful communication.
- Negotiation Skills: Skillfully negotiate payment terms and settlements, all while nurturing positive relationships with customers.
- Compliance: Rigorously adhere to the Fair Debt Collection Practices Act (FDCPA), and uphold all company policies and procedures in every interaction.
- Documentation: Thoroughly document all interactions, agreements, and updates related to accounts in our system to ensure transparency and accountability.
- Performance Targets: Achieve or surpass monthly account resolutions and collections goals, leveraging a competitive commission structure based on your outstanding performance.
Education
Bachelor of Science - Business Administration & Management
Widener University
Chester, PA05.2015
Skills
- Accounts Payable
- Accounts Receivable
- Accounting Principles
- Invoice Processing
- General Ledger maintenance
- Account Reconciliations
- Data entry and management
- Financial Reporting/ Bookkeeping
- Collections
- Aging reports analysis
- Month-end reports
- MS Excel/ (MS Office)
- Oracle
- Quickbooks
- NetSuite
- Salesforce
- SAP (ERP Software)
- ZenMarket/ ZenAuction
Timeline
Accounts Receivable Clerk
Goldin Auctions
02.2024 - 10.2024
Billing & Collections Specialist
Aramark
03.2023 - 01.2024
Office Administrator
Best Warehousing & Transportation (BWT)
01.2021 - 02.2023
Accounts & Administrative Coordinator
GlobalGeeks Inc.
02.2018 - 01.2021
Resolution Collection Agent
MRS BPO, LLC
06.2015 - 02.2018
Bachelor of Science - Business Administration & Management
Widener University
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