Alyssa Perez
El Paso,TX
Summary
Ambitious, career-focused jobseeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Friendly student available for weekend, evening and flexible shifts. Considered hardworking, punctual and driven. Compassionate and flexible attitude given to every problem faced. Reaching constantly for more to do and learn. Picks up knowledge extremely quick and works hard to understand every aspect of the job as efficiently as possible. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Rickords Animal Hospital
01.2023 - Current
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support to company employees by copying, faxing, and filing documents
- Responded to inquiries from callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Corresponded with clients through email, telephone, or postal mail
- Confirmed appointments, communicated with clients, and updated client records
- Handled cash transactions and maintained sales and payments records accurately
- Assisted with onboarding new clients and securing paperwork completion
- Handled assignments independently with good judgement and critical thinking skills
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Communicated professionally with pet owners via phone, email, and text
- Gave animals proper attention to promote secure environment in owner's absence
- Reset procedure rooms between appointments and disinfected equipment
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Seasonal Driver Helper
UPS
11.2022 - 01.2023
- Lifted and carried packages weighing up 100 to pounds
- Assisted driver with product or package deliveries to residential and commercial locations
- Displayed very good communication and customer service skills
- Arranged packages on truck to achieve best use of storage space and to minimize damage
- Exhibited good attendance, work habits, and willingness to learn job functions
- Managed detailed records of packages and deliveries according to established protocols
- Used proper safety techniques and gear such as lifting straps to move items off truck
- Prevented damage to packages and products by correctly securing loads
- Maintained vehicle organization and cleanliness and reported any issues to driver
- Monitored traffic conditions to proactively suggest reroutes to avoid delays
- Unpacked and repacked items in different quantities and configurations for shipment
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Moved furniture and boxes using utility dolly and truck ramp
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Shift Leader
The UPS Store Inc.
10.2021 - 11.2022
- Delivered superior training and leadership to teams to boost performance and help team members
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Identified team weak points and implemented corrective actions to resolve concerns
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Lifted and moved packages upwards of 70 pounds and provided quality packaging services to customers
- Followed strict guidelines for packaging and package handling and ensured associates were providing the guaranteed level of care and attention
- Regulated pricing, inventory count and supply during shift hours
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Used hand-held scanners and physical logs to accurately track item movements
- Followed verbal and written instructions to properly move and ship products
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Checked identification for information to input into computer systems and data fields
- Performed cash, card and check transactions to complete customer purchases
- Used POS system to enter orders, process payments and issue receipts
- Answered customer telephone calls promptly to avoid on-hold wait times.
Private Nanny
Angela Michelle Livingston
07.2021 - 08.2021
- Monitored schedules to maintain sleeping, eating and school schedules for children
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Involved children in caring for household pets and chores
- Taught children everyday skills and language
- Maintained updated list of emergency contact information and child's health information in case of emergencies
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation
- Played games, worked on puzzles and read books to young children
- Built positive and nurturing environments to support child social and emotional growth
- Assisted children with homework assignments and special projects across different subjects
- Led indoor and outdoor activities to entertain and occupy children
- Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects
- Totaled amount owed for services at end of session
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Drove children to school and back and ensured safe and efficient travel.
Secretary's Assistant
SSG. Manuel R. Puentes Middle School
08.2016 - 06.2017
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Received and routed business correspondence to correct departments and staff members
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing and filing documents
- Offered office-wide software support and training, troubleshooting issues and optimizing usage
- Kept reception area clean and neat to give visitors positive first impression
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Camera Operator
Word Of Life Church
08.2016 - 06.2017
- Set up lighting and audio for on-site and on-location filming, recorded footage and resolved technical issues
- Interacted with directors, producers and talent while remaining focused and professional at all times
- Managed daily tasks and assignments with Number production team members
- Operated television studio cameras during live production
- Operated Type cameras during shooting to obtain high-quality shots
- Operated audio consoles while managing sound quality and camera shots during fast-paced newscasts
- Set up equipment for inside and outside shots.
Assistant Dog Groomer
Grace Grooming
06.2016 - 08.2016
- Handled administrative work such as answering telephones and scheduling appointments for visits
- Managed facility laundry, cleaning and restocking
- Reset procedure rooms between appointments and disinfected equipment
- Collected animal waste produced on walks and discarded in trash or approved receptacles
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs
- Kept cages, kennels, play yards and grooming areas neat and clean
- Followed specific food and water schedules for different animal species
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Education
Certificate Program - Cybersecurity
Masterschool
Online01.2024
High School Diploma -
ISchool Virtual Academy
Lewisville, TX05.2021
Skills
- Leadership
- Help desk
- Animal care
- Filming
- Computer networking
- Software troubleshooting
- Pet care
- Communication skills
- Customer service (3 years)
- Computer skills (5 years)
- Troubleshooting
- Cornerstone (1 year)
- Data Entry
- Clerical Support
- Technical Support
- Office Management
- Scheduling
- Administrative Support
- Organization Skills
- Guest Relations
- File Organization
Certification
- Food Handler Certification
- CPR Certification
- Google Analytics
Languages
English
Spanish
Also Goes By
Koda
Assessments
- Mechanical knowledge, Proficient, 10/01/22, Understanding and applying mechanical concepts and processes
- Customer focus & orientation, Proficient, 10/01/22, Responding to customer situations with sensitivity
- Management & leadership skills: Impact & influence, Proficient, 04/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Sales skills, Proficient, 11/01/22, Influencing and negotiating with customers
- Filing & organization, Proficient, 10/01/22, Arranging and managing information or materials using a set of rules
- Work style: Reliability, Proficient, 11/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Technical support, Proficient, 11/01/23, Performing software, hardware, and network operations
- Basic maintenance and repair, Proficient, 10/01/22, Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
- Customer service, Proficient, 03/01/23, Identifying and resolving common customer issues
- Warehouse safety, Proficient, 11/01/22, Using safe practices in a warehouse setting
- Scheduling, Proficient, 07/01/23, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Attention to detail, Proficient, 10/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Workplace safety, Proficient, 10/01/22, Using safe practices at work
- Typing, Proficient, 10/01/22, Transcribing text
- Analyzing data, Proficient, 11/01/23, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
Timeline
Receptionist
Rickords Animal Hospital
01.2023 - Current
Seasonal Driver Helper
UPS
11.2022 - 01.2023
Shift Leader
The UPS Store Inc.
10.2021 - 11.2022
Private Nanny
Angela Michelle Livingston
07.2021 - 08.2021
Secretary's Assistant
SSG. Manuel R. Puentes Middle School
08.2016 - 06.2017
Camera Operator
Word Of Life Church
08.2016 - 06.2017
Assistant Dog Groomer
Grace Grooming
06.2016 - 08.2016
Certificate Program - Cybersecurity
Masterschool
High School Diploma -
ISchool Virtual Academy