Alyssa R. Goslee
Kapolei,Hawaii
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Community Relations Specialist II
Office Of Economic Revitalization
03.2023 - Current
- Office of economic Revitalization, city and county of honolulu, honolulu, hi —, Supervised the Business and Constituent Educator Team (BCE) and COVID-19 Call Center
- Created transition strategies for the BCE team to seamlessly continue outreach post-pandemic
- Created weekly reports on Call Center outputs and requests
- Provided weekly payroll updates to Human Resources for Call Center staff
- Identified and facilitated professional development opportunities for Call Center staff, leading to promotions of 50% of staff members
- Interviewed, hired and trained BCE team members and Call Center staff
- Created on boarding documents for BCE team and Call Center
- Coordinated a wind-down plan with the Communications Director for closure of the COVID-19 Call Center
- Worked with SBA, DBEDT, and various non-profits to host a Small Business Fair in 2022 and 2023 where over 300 businesses received free training and access to resources
- Created a SBC to facilitate a new avenue of outreach, leading to the first co-sponsorship agreement between the City and County of Honolulu and Small Business Administration
- Implemented and maintained Client Relationship Management tool for the BCE team to improve data collection and outreach efforts
- Created templates and workflows for the BCE team, standardizing short and long term projects using Asana and Miro for improved organiazation, collaboration and communication among the team, Communications Director, and Deputy Director
- Participated in a cohort with the National League of Cities, Cities for Inclusive Entrepreneurship resulting in a $15k grant
- Facilitated grant from cohort participation to fund a pilot program to support Native Hawaiian micro-businesses in collaboration with the Native Hawaiian Chamber of Commerce
- Processed requests for City sponsorship of community events
- Created a standard workflow to use across various City departments for processing sponsorship requests
- Led the collaboration with various City departments to create an online form for sponsorship requests
- Tracked the estimated and final costs to the City for community events and provided reports to the Mayor’s office, Managing Director and Deputy Managing Director
- Drafted memos, requests for legal services, and memorandums of agreement for various projects and office initiatives
- Conceptualized a targeted outreach strategy to provide the most impact to the small business community and maximize outreach efforts with limited staff capacity
- Collaborated with the Data Strategist to implement a new report for the BCE team which included new initiatives and projects
- Supported smooth program functioning by handling diverse organizational or administrative needs.
- Organized and tracked related documentation contact information, communication logs, timesheets, evaluation forms, surveys and completion forms.
- Filed reports, documented content and outcome of individual coaching sessions, detailed individual assessments and demographics and offered insight into various issues.
- Created great working relationships with different levels of city departments and other organizations.
- Liaised between program manager and worksite supervisors regarding administrative and operating requirements.
- Marketed offerings and services to community.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
Owner, Photographer, Food Stylist
Alyssa Rachel
01.2013 - Current
- Demonstrated and mastered the use of Wordpress website platform.
- Managed all businesses accounting
- Proficient in Microsoft Office Suite, Adobe Photoshop, and Adobe Lightroom
- Above average word processing skills
- Superb time management skills
- Strong interviewing skills
- Able to discern and aptly manage clients' project needs and specifications
- Detail oriented
- Prepared project estimates for clients
- Clients include Grubhub, Porto Vista Hotel, Devour Frozen Foods, Doveware Ceramics, Naval Station Rota MWR
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Community Relations Specialist
Office Of Economic Revitalization
01.2022 - 03.2023
- I, Office of economic Revitalization, city and county of honolulu, honolulu, hi —, Member of the Business and Constituent Educator Team
- Conducted outreach to small businesses to inform them of current COVID-19 ordinances and compliance regulations
- Educated business owners on available programs and resources based on their needs
- Collected data on small business challenges through outreach efforts
- Created bi-weekly reports on outreach metrics and small business needs to inform programs in the Office of Economic Revitalization for the Executive Director and City Council
- Facilitated relationships with government and non-profit partners to provide support for small businesses
- Maintained and updated resource and tracking documents to aid in outreach
- Demonstrated initiative and creativity in conducting outreach
- Supported smooth program functioning by handling diverse organizational or administrative needs.
- Filed reports, documented content and outcome of individual coaching sessions, detailed individual assessments and demographics and offered insight into various issues.
- Created great working relationships with different levels of city departments and other organizations.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Built and maintained positive relationships with public by utilizing strategic plans.
Event Manager
Georgia Brown’s
01.2006 - 01.2008
- Managed and organized all events to include wedding receptions and political fundraisers
- Coordinated contracts for all restaurant events
- Managed thirty kitchen and floor staff
- Oversaw front of the house managementph: 619-746-9082 alyssagoslee@yahoo.com and flow during high-volume periods
- Managed reservations using sophisticated software program
- Prepared budget estimates and reports, as required
- Directly responsible for a 10% increase in revenue restaurant due to success of coordinated events
- Flawlessly managed the accounting for over 50 events with an average budget of $15K.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Generated ideas to enhance and expand current event offerings.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated florists, photographers, and musicians for events.
- Trained and supervised event staff to complete tasks on time.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Created detailed timelines and budgets for events to meet all deadlines.
Hostess
Georgia Brown’s
01.2005 - 01.2006
- Managed guest reservations using sophisticated operating software
- Effectively coordinated with wait staff of 20 to manage high-volume traffic
- Recognized for superb communication and management skills with guests and staff leading to promotion to Event Manager.
Education
Some College (No Degree) - International Business, Hospitality Management
Howard University
Washington, D.C.Skills
- Community Events
- Project Requirements
- Internal Communications
- Outreach Planning
- Operational Improvements
- Microsoft Office
- Creative Strategies
- Workshop Facilitation
- Cooperative Relationships
- Government Relations
- Write Reports
- Customer Relationship Management
Timeline
Community Relations Specialist II
Office Of Economic Revitalization
03.2023 - Current
Community Relations Specialist
Office Of Economic Revitalization
01.2022 - 03.2023
Owner, Photographer, Food Stylist
Alyssa Rachel
01.2013 - Current
Event Manager
Georgia Brown’s
01.2006 - 01.2008
Hostess
Georgia Brown’s
01.2005 - 01.2006
Some College (No Degree) - International Business, Hospitality Management
Howard University
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