Alyssa S. Martinez
Lexington,KY
Summary
Experienced with managing circulation desk activities and maintaining welcoming atmosphere for customers. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Receptionist
Letty Elwood Law Office
10.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Efficiently prepared important Legal documentation such as Deeds to be recorded, incoming Real Estate contracts that needed to be documented on files and Estate Plan binders that needed to be curated.
- Filed documents in their designated file drawer in alphabetical order.
- Coordinated client appointments based on availability.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Babysitter
Self-Employed
09.2017 - 12.2023
- Managed time effectively while caring for up to two children simultaneously.
- Displayed patience and understanding when dealing with difficult situations involving children.
- Performed cleaning and housework tasks to keep living space organized and sanitary.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Implemented consistent routines for naptime, bedtime, meal preparation, and other daily tasks to create stability within the home environment for the children in my care.
- Facilitated creative play to stimulate imagination.
Graphics Assistant
Industrial Grafx Inc.
06.2023 - 10.2023
- Weeded, taped, and sliced graphics made of various types of vinyl which required being able to acclimate to the various types of material being used.
- Every material weeded differently which required patience and precision.
- Managed and coordinated multiple projects while ensuring timely completion.
- Produced work that met client specifications within tight deadlines.
- Responded quickly to changes in client requests or industry standards.
- Showed excellent problem-solving abilities in order to resolve issues quickly and efficiently.
Customer Service/Membership Clerk
Costco Wholesale
02.2018 - 06.2020
- Demonstrated ability to multitask, prioritize tasks and manage time efficiently while providing quality customer service.
- Utilized problem-solving techniques to resolve customer issues quickly and accurately.
- Worked well as a team with other employees at the Membership desk to ensure customers received an acceptable experience.
- Collaborated with other departments to ensure seamless integration of member needs within overall organizational goals and strategies.
- Provided exceptional customer service by actively listening to member concerns and offering appropriate solutions or referrals as needed.
- Processed membership applications, ensuring accurate data entry.
Admissions Ambassador
Augustana College Admissions Office
09.2016 - 06.2017
- Built strong relationships with prospective students, addressing concerns and answering questions to facilitate informed decisions.
- Participated in admissions events which brought large numbers of prospective students to campus.
- Gave informative tours of campus to prospective students and families, both in large groups and one-on-one.
- Answered questions honestly and with tact regarding courses, student life, and on-campus living.
- Curated packages of important information based on prospective students' desires regarding their desired degree and/or on-campus clubs.
Education
Pre-Medicine
Augustana College
Rock Island, IL High School Diploma -
Lockport Township High School
Lockport, IL 05-2015
Skills
- Customer/Client relations
- Document preparation
- Front desk management
- Team collaborator
- Effective and kind communication
- Organization skills
- Service-oriented mindset
- Courteous and professional
- Calm demeanor
- Attention to detail
- Time management
Timeline
Receptionist
Letty Elwood Law Office
10.2024 - 03.2025
Graphics Assistant
Industrial Grafx Inc.
06.2023 - 10.2023
Customer Service/Membership Clerk
Costco Wholesale
02.2018 - 06.2020
Babysitter
Self-Employed
09.2017 - 12.2023
Admissions Ambassador
Augustana College Admissions Office
09.2016 - 06.2017
Pre-Medicine
Augustana College
High School Diploma -
Lockport Township High School
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