Alysse Holland

I began with ServiceMaster by RSI as a Restoration Technician and while I primarily worked in homes and businesses that had had a fire, I often helped the water side with water losses and mold. As a technician I helped our customers by cleaning their homes in detail as well as packing and or cleaning their personal contents, thoroughly documenting the items as well as any preexisting damage with notes in their report as well as with photo documentation. Working with new employees to train them as needed. I was promoted to Intake where I answered phones answering any questions and helping with any issues that came in, I also confirmed accurate customer information and entered all jobs into our systems. This position eventually evolved into the Project Coordinator position where I assisted with intake as well as maintaining customer files with all notes and documentation, often working with our Project Managers, Supervisors and Technicians to acquire the needed information and to ensure they are following the proper processes to accurately keep files updated with all relevant information and documentation. I helped create and maintain the Project Coordinator-Intake Manual and Process Guides. On multiple occasions I created HR employee documents such as our Uniform Agreement as well as customer related documents such as our Payment Process form which would walk a customer through how our billing process works and what their options were to pay as most of our customers who were not self pay did not know how the payment process with their insurance provider worked and I wanted to make it as easy for them as possible so it was as stress free as I could make it. I also created and maintained excel sheets to keep up with uniform and accessory inventory as well as helped Accounting to create a process and excel sheet for keeping up with Credit Card Transactions for each office, mostly working with the employee in the OKC office on updating the excel sheets and assisting the OKC employees in collecting and turning in all receipts to Accounting. I trained several new employees to work Intake and for the Project Coordinator position as well as when I was a technician. I also worked with Accounting to keep up with invoices for each job to keep an accurate account of costs for each division, collecting payment and working with Accounting to deposit checks for our company. During this time I also assisted our HR Manager with HR duties including recruiting, reviewing resumes, pre screening applicants and setting up interviews with 3 different locations as well as assisting to maintain and update employee's personnel files.

As a Restoration Technician I was responsible for cleaning customer homes and businesses as well as cleaning and or packing their contents depending on the individual situation. Accurately documenting and creating an inventory of what each item was and whether there was pre existing damage as well as creating an inventory of contents that were unsalvageable. Working in peoples homes as well as businesses we had access to peoples personal information and I held a strict 'no talk' policy. I do not discuss customers private concerns.

When I first returned to TriLink I worked as a Project Coordinator, maintaining accurate customer files and working with Management to ensure all information and documentation was in the file before it was sent to the Adjusters.

I began at this Walmart location as an Electronics Floor Associate where I was responsible for quick and friendly customer service as well as keeping all product on the floor straightened up and looking its best for the customers to shop. I also was often chosen to reset/help a team reset modulars, the layout where product is placed on the shelf, occasionally working overnight to reset major mods or the department. After a few months I was promoted to Department Manager for Housewares where I worked with a team of 3 associates to keep all product straightened up and fully stocked. I maintained accurate inventory scanning my bins daily to ensure accurate product availability in our system and to get low product ordered. I kept open communication with management and selected feature products to set up endcap displays to help boost sales.

As a Front Desk Concierge I was responsible for quickly and professionally checking customers in and out as well as cooking and serving food as well as specialty coffee and alcohol. Often, when possible, I would try to have friendly conversations with the guests so they wouldn't be so lonely while traveling, ensuring our regular guests were especially taken care of, making sure they had their preferred amenities and services. I helped maintain a list of local restaurants and entertainment for guests as well as chauffeured them to and from the airport as well as to meetings and events with the Hotels Guest Service Van. On the weekends I was the Overnight Auditor where I did much of the same work I did during the day as well as running the daily reports and reviewing for accuracy before delivering customer check out notices for those checking out that day. Guest privacy and care was always of the utmost importance.

My primary job as Night Auditor was to run the audit reports, confirming accurate information before securing and turning into the owners lock box. I also checked customers in and out, assisted with guest requests and concerns and maintained regular communication with our security to ensure guest safety. I also assisted our cleaning and maintenance staff by restocking products and folding any remaining laundry so they were prepared to start the next day.

As a Restoration Technician I was responsible for cleaning customer homes and businesses as well as cleaning and or packing their contents depending on the individual situation. Accurately documenting and creating an inventory of what each item was and whether there was pre existing damage as well as creating an inventory of contents that were unsalvageable. Working in peoples homes as well as businesses we had access to peoples personal information and I held a strict 'no talk' policy. I do not discuss customers private concerns.

I began at this Walmart location as an Electronics Floor Associate where I was responsible for quick and friendly customer service as well as keeping all product on the floor straightened up and looking its best for the customers to shop. I also was often chosen to reset/help a team reset modulars, the layout where product is placed on the shelf, occasionally working overnight to reset major mods for the department. I was promoted to Department Manager for Crafts and Fabric where I worked with a single associate to keep all product straightened up and fully stocked on the floor as well as to do modular resets. I maintained accurate inventory scanning my bins daily to ensure accurate product availability in our system and to get low product ordered. I kept open communication with management and selected feature products to set up endcap displays to help boost sales.

As an order picker I was responsible for pulling pallets and carts up and down shelves of product to pul and pack product for each store. Striving constantly for speed an accuracy as well as safety, cleaning the warehouse at the end of each shift. I trained a couple of new employees who later became top pickers.

At this Walmart I began as a Meat Dept. Associate keeping all fresh and cooked meat products properly stocked within the rule of First In First Out, pulling expired or bad product to account for and dispose of in accordance with the laws and company rules about handling expired foods. When I moved to the Deli Dept I maintained the same responsibilities as in the Meat Dept with the added responsibility of cooking and preparing fresh food in the hot case and in the cold case as well as our fresh baked breads and rolls. With assisting customers when needed to find the product they are looking for or to help them make a choice of what product would be best for their needs always being my top priority.

As a Vet Assistant I would help the Doctor during the pet examinations holding the animals to be looked at, to give shots as well as occasionally giving the shots when instructed by the Dr, assisting in treatment of the animal. I also helped with other minor procedures as well as feeding, walking and giving medicine to the animals left in our care to recover or for boarding. I helped customers over the phone answering questions and concerns, setting appointments and checking them in and out, processing payments in person and over the phone.