Alysse Stitt
Cypress,TX
Overview
11
11
years of professional experience
Work History
Server, Trainer, Supervisor
BJ’s Brewhouse and Restaurant
09.2015 - Current
- Supervised teams during high-volume shifts with positivity, composure, and respect, consistently driving guest satisfaction and team coordination in a fast-paced environment.
- Partnered with external breweries to organize events to promote seasonal products and enhance guest engagement.
- Facilitated a robust change in training teams that improved team readiness and long-term growth.
- Mentored new trainers and team members, fostering a collaborative culture with a focus on continuous improvement.
- Earned advanced service certifications (Brew Genius and Green Apron) through consistent demonstrated expertise.
- Selected as one of few employees to remain staffed during the Covid19 pandemic due to reliability, versatility and performance under pressure.
- Contributed to store’s success with continued high performance scores and record-breaking sales.
- Fostered positive relationships with loyal guests through empathetic communication
Lead Server
Rainforest Cafe
04.2014 - 06.2016
- Addressed guest concerns and served as primary contact during service, ensuring timely resolution and follow through.
- Delegated opening and closing responsibilities to maintain efficiency and quality standards.
- Collaborated with training team to facilitate the successful onboarding of new hires, contributing to reduced turnover and improved performance.
- Recognized repeatedly for building sales and demonstrating thorough knowledge of promotional items.
- Continually represented and upheld the Walt Disney Company standards and expectations, creating memorable experiences through selfless service.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CASkills
- Microsoft Office
- Excel
- Outlook
- PowerPoint
- Zoom
- Training and Onboarding
- Guest engagement
- Communication Skills
Timeline
Server, Trainer, Supervisor
BJ’s Brewhouse and Restaurant
09.2015 - Current
Lead Server
Rainforest Cafe
04.2014 - 06.2016
Bachelor of Arts - Psychology
California State University, Fullerton
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