Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alysse Wade

Glassboro,NJ

Summary

My strong work ethic, experience, professionalism and dedication will make me a strong asset to any company that offers me an opportunity. My goal is to obtain a career opportunity to enumerate my qualities and build upon my experiences.

Overview

14
14
years of professional experience

Work History

Director of First Impressions

Carvision
10.2023 - Current
  • Enhanced customer experience by implementing a welcoming and efficient reception process.
  • Streamlined communication channels for better information flow between departments.
  • Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
  • Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
  • Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
  • Provided exceptional administrative support to executive staff, improving overall workplace productivity.

BMW Client Advisor

Bmw Of The Main Line
01.2022 - 10.2023
  • Enhanced client satisfaction by delivering personalized consultations and addressing individual needs.
  • Boosted sales performance by consistently meeting and exceeding monthly targets.
  • Established long-lasting relationships with clients, fostering brand loyalty and repeat business.
  • Streamlined the vehicle purchasing process for customers, ensuring a smooth transaction from start to finish.
  • Facilitated thorough follow-up communication with clients after purchase, ensuring their ongoing satisfaction with their BMW experience.
  • Leveraged advanced product knowledge to recommend suitable accessories or upgrades based on individual client needs.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.

Bartender

Parx Casino & Racetrack
06.2021 - 08.2021
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks and food by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Cocktail Server

Ocean Casino
03.2021 - 06.2021
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.

Director of First Impressions

Carvision
11.2019 - 10.2021
  • Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
  • Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Utilized CRM system to track leads and maintain an organized pipeline of potential customers, increasing overall efficiency.
  • Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers.
  • Coordinated with service department to address any pre-sale vehicle maintenance or repair issues efficiently.
  • Adapted communication style according to individual buyer preferences to build rapport quickly, establishing trust and credibility.

Server

TGI Fridays
07.2019 - 11.2019
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
  • Streamlined order-taking process for faster service and increased table turnover rate.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.

Cocktail Server

SugarHouse Casino
07.2015 - 06.2019
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Anticipated guest needs and provided proactive service.
  • Maintained clean and organized bar area.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Direct Care

Vineland Developmental Center
09.2009 - 02.2015
  • Carried out direct care based on caregiver, family or individual requirements.
  • Oversaw clinical integrity and milieu of program and supervision of staff delivering clinical and direct care services.
  • Delivered excellent patient experiences and direct care.
  • Maintained high-quality direct care for all residents.
  • Worked as fill-in direct care staff in homes.
  • Assisted to personal needs of mental disabled consumers.

Education

No Degree -

Rowan University
Vineland, NJ

High School Diploma -

Cumberland Regional High School
Bridgeton, NJ
06.2007

Skills

  • POS System trained
  • RAMP trained
  • CRM trained
  • Strong interpersonal skills
  • Office equipment operation
  • Relationship building
  • Adaptability and flexibility
  • Client Relations

Timeline

Director of First Impressions

Carvision
10.2023 - Current

BMW Client Advisor

Bmw Of The Main Line
01.2022 - 10.2023

Bartender

Parx Casino & Racetrack
06.2021 - 08.2021

Cocktail Server

Ocean Casino
03.2021 - 06.2021

Director of First Impressions

Carvision
11.2019 - 10.2021

Server

TGI Fridays
07.2019 - 11.2019

Cocktail Server

SugarHouse Casino
07.2015 - 06.2019

Direct Care

Vineland Developmental Center
09.2009 - 02.2015

No Degree -

Rowan University

High School Diploma -

Cumberland Regional High School

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Alysse Wade