Alyssha Campbell-Pozos
Maricopa,AZ
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assisted Living Manager
Avista Senior Living
10.2023 - Current
- 2024 survey resulted in 4 deficiency
- Led, directed, and motivated others to innovate and excel.
- Ensured regulatory compliance by staying current on industry standards and maintaining clear communication with state agencies.
- Developed strong relationships with residents' families, addressing their concerns promptly and providing updates on their loved ones' wellbeing.
- Enhanced staff performance through ongoing training, mentoring, and regular feedback sessions.
- Improved resident satisfaction by implementing personalized care plans and coordinating with staff to ensure consistent delivery of services.
- Increased occupancy rates by conducting community outreach events and fostering relationships with local healthcare providers.
Assisted Living /IL Administrator Assistant
Avista Senior Living The Palazzo
03.2022 - 08.2024
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Led, directed and motivated others to innovate and excel.
- Worked in fast-paced environment with competing demands for time and attention.
- Managed budgets effectively, optimizing financial resources to maximize the quality of services provided to residents.
- Developed strong community partnerships, leading to increased program funding and resources for residents.
- Implemented best practices in assisted living administration, resulting in improved overall facility performance metrics.
- Assisted in the development of marketing strategies increasing facility occupancy rates and attracting new residents to the community.
- Improved resident satisfaction by implementing personalized care plans and regularly reviewing progress.
- Conducted regular facility inspections and oversaw maintenance tasks preserving a clean well-maintained living environment for residents.
- Addressed resident concerns promptly and compassionately, maintaining high levels of satisfaction among families and residents alike.
- Ensured compliance with federal, state, and local regulations through meticulous recordkeeping and documentation practices.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Increased customer service success rates by quickly resolving issues.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Executive Assistant to Executive Director
The Palazzo
03.2019 - 03.2022
- Promoted a culture of continuous learning among staff through ongoing education opportunities related to industry trends and best practices.
- Monitored key performance metrics regularly for data-driven decision-making and continuous improvements in service delivery.
- Collaborated with healthcare professionals to address unique medical needs of each resident, facilitating optimal health outcomes.
- Developed strong rapport with residents and families through open communication channels, fostering a welcoming and supportive living environment.
- Maintained compliance with industry regulations by staying updated on changes and implementing necessary adjustments to policies or procedures.
- Supervised day-to-day operations and activities of caregivers, intervening to issue service improvement guidance.
- Streamlined communication between departments for more efficient coordination of resident care plans and services.
- Analyzed resident and caregiver feedback on residential conditions and programming to develop and initiate improvements.
- Established effective conflict resolution processes to address concerns or disputes among residents promptly while maintaining harmonious living conditions.
- Improved safety protocols through regular assessments, updates, and staff training on emergency preparedness procedures.
- Facilitated smooth transitions for new residents by overseeing move-in procedures and conducting thorough orientations on community amenities.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Developed, implemented and monitored residential policies and procedures.
- Solved grievances and complaints by collaborating with residents.
- Supported and assisted executive director in management of facility budgets and business practices.
- Formulated policies in accordance with regulatory requirements, ensuring compliance across all aspects of the organization''s operations.
- Mentored staff members for professional growth, leading to increased job satisfaction and productivity.
- Monitored overtime and addressed staffing and scheduling issues with department leaders.
- Collaborated with department heads to improve cross-functional communication and teamwork.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Facilitated smooth communication between the Executive Director and internal departments to improve overall coordination.
- Kept abreast of relevant industry developments through continuous learning opportunities in order to better inform decision-making processes.
- Assisted in talent acquisition efforts by screening resumes, scheduling interviews, and coordinating candidate assessments to support organizational growth.
Director of Life Enrichment
The Palazzo Senior Living
06.2017 - 03.2019
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Developed strong rapport with residents, families, and staff members by being an active listener and empathetic communicator.
- Conducted quarterly evaluations of existing programs and made necessary adjustments based on data-driven insights gathered during these assessments.
- Utilized creative problem-solving skills to address any challenges or obstacles faced within the role.
- Collaborated with interdisciplinary teams to ensure a cohesive approach towards resident care planning and implementation.
- Developed comprehensive care plans for each resident, ensuring a resident-centered approach to their well-being.
- Increased resident participation in activities by creating diverse and inclusive events tailored to individual interests.
- Strengthened relationships with local community organizations for increased volunteer support and resource sharing.
- Provided guidance and mentorship for new employees through a structured onboarding process.
- Maintained detailed documentation of all activities conducted within the department for accurate reporting purposes.
- Structured monthly activity calendars based on feedback received from both internal and external stakeholders.
- Increased resident socialization through implementation of a wide range of fun, educational, and family-oriented activities.
- Coordinated special events such as holiday celebrations, trips, and guest speakers to enrich the overall experience of residents.
- Reduced resident isolation by promoting socialization opportunities within the community environment.
- Implemented dementia-focused trainings for staff to better understand and support residents experiencing cognitive decline.
- Managed budgetary constraints while providing high-quality programming options for all residents.
- Enhanced residents'' quality of life by implementing personalized and engaging activities program
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Monitored budget and expenditures, keeping facility within budget.
- Coordinated with other entertainment venues to create joint promotional events.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Resident Programming Director
Brookdale Senior Living Facility
03.2007 - 05.2017
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Education
Assisted Living Manager Training
Arizona Medical Training
Mesa, AZ12.2021
Assisted Living Manager Certificate
Excel Caregivers Training
Mesa, AZ09.2021
Activity Director Certified
Health Care Educators
Hollywood, CA05.1996
Associate of Arts - Fashion Merchandizing
Brooks College
Long Beach, CA05.1995
High School Diploma -
South Gate High School
South Gate, CA05.1992
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical Thinking
- Organizational Skills
- Adaptability and Flexibility
- Relationship Building
- HIPAA guidelines
- Self Motivation
- Budget Planning
- Codes Compliance
- Quality Assurance Controls
- Regulatory Requirements
Certification
- Certified Assisted Living Facility Manager
Timeline
Assisted Living Manager
Avista Senior Living
10.2023 - Current
Assisted Living /IL Administrator Assistant
Avista Senior Living The Palazzo
03.2022 - 08.2024
Executive Assistant to Executive Director
The Palazzo
03.2019 - 03.2022
Director of Life Enrichment
The Palazzo Senior Living
06.2017 - 03.2019
Resident Programming Director
Brookdale Senior Living Facility
03.2007 - 05.2017
Assisted Living Manager Training
Arizona Medical Training
Assisted Living Manager Certificate
Excel Caregivers Training
Activity Director Certified
Health Care Educators
Associate of Arts - Fashion Merchandizing
Brooks College
High School Diploma -
South Gate High School
- Certified Assisted Living Facility Manager
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