Alyssha Harden

- Resolved customer service issues swiftly to renew customer faith, successfully reducing year-over-year complaints.

- Streamlined sales transaction records using point-of-sale systems for accuracy.
- Oversaw employee attendance, timekeeping, and payroll processes.
- Assessed personnel activities, enhancing performance in daily operations. Resulting in increased units per transaction per employee.
- Optimized inventory tracking methods for improved stock management to prevent shrink.
- Partnered with leadership in formulating business strategies to foster operational efficiency.
- Upheld strict adherence to safety protocols and organizational policies.
- Kept abreast of the latest product offerings to best serve customers.
- Managed daily business activities, including staff scheduling and task delegation.
- Assessed business metrics to drive team performance and growth. Successfully improved controlled store KPIs (units per transaction and average order value), despite declining mall foot traffic.
- Recruited and onboarded talent, aligning with company standards and programs.

- Delivered exceptional customer service, consistently engaging with customers.

- Maintained precise pricing accuracy, ensuring clarity for customers.
- Expertly handled all cash register operations, ensuring transactional accuracy and adherence to all organizational protocols.
- Enhanced product merchandising of displays, significantly boosting sales potential through visual appeal.
- Efficiently managed merchandise returns, processing promptly in accordance with established return policies.
- Informed customers with comprehensive product knowledge, highlighting features and advantages to aid purchasing decisions.
- Accurately processed a variety of payment methods for merchandise, including credit cards, gift cards, checks, and cash transactions.
- Recommended complementary items to customers, effectively increasing purchase satisfaction and sales.
- Fostered robust customer relationships, leading to increased loyalty and repeat business opportunities.
- Maintained an organized and inviting store environment, contributing to a superior shopping experience for customers.