Alyssia Abrams
Salisbury,MD
Summary
Dynamic professional with exceptional interpersonal and problem-solving skills in a customer focused environment. Proven ability to handle customer inquires, resolve complaints, and provide tailored solutions. Upbeat and energetic personality and effective ability to empathize with customers and optimize their experience.
Overview
11
11
years of professional experience
Work History
Igneous Life Crystals & Minerals
Self
12.2020 - 01.2025
- Owner and sole employee of mobile retail shop specializing in natural crystal and mineral specimen sales and related accessories
- Provided excellent customer service and handled all sourcing of inventory, in-person and online sales, and merchandising
Commercial Insurance Subrogation Specialist
Carrier Specialty Services, LLC.
02.2023 - 08.2023
- Created and presented insurance subrogation demand packages to liable insurance carriers and third parties
- Managed daily average caseload of 150+ claims in order to secure favorable settlements from third-party insurers, maximizing recovery amounts
- Achieved over $250,000 in recovered claims
Insurance Auto Claims Adjuster
Hartford Insurance Group
05.2022 - 10.2022
- Managed ongoing caseload of 75 – 100 auto claims including completing a coverage investigation, liability determination, issuing settlement payment and obtaining evidence to assist in recovery
- Acted as first point of contact to claimants throughout lifetime of claim within federal insurance compliance guidelines.
Auto Total Loss Specialist
Liberty Mutual Insurance
12.2018 - 03.2020
- Managed ongoing caseload of 80 – 100 auto claims including completing a coverage investigation, liability determination, issuing settlement payment and recovery phases
- Reviewed each file for potential fraud flags and worked in tandem with Special Investigative Unit (SIU) on cases where red flags may result in coverage denial or policy cancellation.
Reconciliation and Remediation Analyst
Paypal
02.2015 - 07.2016
- Managed daily a 1:1 payment reconciliation for all of Paypal Credit's incoming ACH, Check, and Credit Card transactions
- Created and utilized coding via Excel VBA, FDR, TSYS, and SQL applications to generate reporting and pull data reporting required to complete remediation
- Contributed to successful audits and remediated over 1,000,000 Paypal Credit transactions by adjusting customer balances and applying promotions to adjust APRs ensuring customers billed within federal compliance
Cyber Fraud Investigator
Paypal
01.2014 - 01.2015
- Forwarded fraud trends to SAR team to ensure proper reporting
- Conducted thorough investigations daily on 75 - 150 referred transactions matching known fraud flags
- Identified and reported over 25 fraud trends to risk analysts for SAR submissions
- Provided exceptional customer service to clients affected by fraudulent activities, and educated individuals on measures available to protect their PII.
Education
No Degree - Social Work
Salisbury University
Salisbury, MDSkills
- Impeccable written and verbal communication skills
- Data analysis
- Fraud Investigation
- Proficient in VBA scripting
- FDR, TSYS, SQL, Lexis Nexis
- Typing speed of 60 WPM
- Fluent in Microsoft Applications:
Word, Excel, Teams, One Note, PowerPoint, Outlook - Ability to multitask between multiple applications
- Natural capacity for leadership
- Work well in a team environment
- Comfortable addressing sensitive
information with clients in compassionate manner - Excellent time management, workload
balancing and prioritization skills
Timeline
Commercial Insurance Subrogation Specialist
Carrier Specialty Services, LLC.
02.2023 - 08.2023
Insurance Auto Claims Adjuster
Hartford Insurance Group
05.2022 - 10.2022
Igneous Life Crystals & Minerals
Self
12.2020 - 01.2025
Auto Total Loss Specialist
Liberty Mutual Insurance
12.2018 - 03.2020
Reconciliation and Remediation Analyst
Paypal
02.2015 - 07.2016
Cyber Fraud Investigator
Paypal
01.2014 - 01.2015
No Degree - Social Work
Salisbury University
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