Alyssia Austin
Orangeburg,SC
Summary
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Overview
21
21
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Customer Service Cashier
Walmart
Barnwell, South Carolina
01.2022 - 02.2026
- Processed customer transactions efficiently at the front registers.
- Assisted customers with product inquiries and store navigation.
- Managed cash drawer and balanced transactions at shift end.
- Handled customer returns and exchanges following store policies.
- Collaborated with team members to maintain a clean workspace.
- Provided excellent service during peak shopping hours to ensure satisfaction.
- Trained new cashiers on register operations and customer service protocols.
- Greeted customers and provided friendly customer service.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Production Worker
Hounen solar
Orangeburg, SC
01.2018 - 01.2022
- Monitored quality control processes to ensure product standards.
- Followed safety protocols and guidelines to minimize workplace hazards.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Reported any issues to supervisor immediately for resolution.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Assisted in setting up production lines for manufacturing processes.
- Analyzed work orders to determine materials needed for each production batch.
Retail Sales Associate
Rieds
Barnwell, South Carolina
04.2005 - 12.2018
- Assisted customers with product selections and inquiries.
- Operated point-of-sale systems for transactions.
- Maintained store cleanliness and organized merchandise displays.
- Provided product knowledge and recommendations to enhance customer experience.
- Collaborated with team members to achieve daily sales goals.
- Restocked shelves and ensured inventory was up-to-date.
- Handled customer complaints and resolved issues effectively.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Provided product information and answered customer questions.
- Organized displays to attract customers and promote sales.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Used product knowledge to suggest items to match client needs.
Education
Barnwell High School
Barnwell, SCSkills
- Customer Service Management
- Assembly
- Production
- Retail
Certification
- Certified in cosmetologist
Timeline
Customer Service Cashier
Walmart
01.2022 - 02.2026
Production Worker
Hounen solar
01.2018 - 01.2022
Retail Sales Associate
Rieds
04.2005 - 12.2018
Barnwell High School