Alyssia Begay
Chinle,Az
Summary
Organized and dependable candidate with a proven track record of managing multiple priorities and meeting team goals. Possesses a positive attitude and a willingness to take on additional responsibilities.
Overview
8
8
years of professional experience
Work History
Library Aid
Navajo Technical University
03.2024 - Current
- Answered patron questions in-person or by phone regarding library services, resources, and hours
- Helped patrons find desired items, located books and other materials and checked due dates to share expected returns
- Assisted with library equipment use, aided with technology access and checked out items
- Maintained accurate cash drawers following established cash-handling guidelines
- Sorted library books and materials, reshelving items to support efficient circulation
- Provided guidance to patrons regarding alternative material choices to replace unavailable items
- Updated library databases with cardholder address and items on loan
- Completed new patron registrations and issued library cards
- Assisted library patrons in finding library materials, including books and periodicals
- Distributed past-due notices and collected fee payments for lost or overdue books
- Instructed patrons on media use, including navigating archival materials using microfiche machines
- Managed circulation activities including checking in and reshelving materials and processing check-outs and reserve materials for patrons
- Helped students, faculty, or other patrons navigate digital resources like online databases or e-books platforms
- Provided reference assistance to patrons in need of research guidance or recommendations for further reading material
- Provided information to patrons regarding library services, policies, and procedures
Office Assistant
Navajo Technical University
07.2023 - 12.2024
- Increased customer satisfaction by providing professional and courteous front desk support
- Reviewed files, records and other documents to obtain information to respond to requests
- Collaborated with various departments to complete assigned tasks
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Provided excellent customer service to incoming queries from interested parties regarding admissions requirements, financial aid options, and program details
- Streamlined office operations by organizing and filing important documents
- Contributed to a welcoming office environment by greeting visitors, answering phone calls, and providing accurate information
- Maintained confidential student records securely while upholding strict privacy standards set forth by the institution's policies
- Assisted coworkers and staff members with special tasks on a daily basis
Housekeeper
Best Western
01.2017 - 12.2018
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers
- Maintained a spotless environment for guests through diligent daily housekeeping tasks
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors
- Increased room availability by managing time wisely and completing tasks within designated deadlines
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Disposed of trash and recyclables each day to avoid waste buildup
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Verified cleanliness and organization of storage areas and carts
- Adhered to professional house cleaning checklist
- Dusted picture frames and wall hangings with cloth
- Restocked room supplies such as facial tissues for personal touch with every job
- Changed bed linens and collected soiled linens for cleaning
- Restocked towels and amenities in bathrooms, bedrooms, and kitchen spaces
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings
- Restocked cleaning storage cabinets, carts, and baskets for easy use
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Handled requests for extra linens, toiletries, and other supplies
- Sorted, laundered, and put away various laundry items
- Returned emptied garbage receptacles to proper locations
- Polished fixtures to achieve professional shine and appearance
Education
Associate of Science - Office Specialist
Navajo Technical University
Crownpoint, NM05-2026
Certificate - Office Specialist
Navajo Technical University
Crownpoint, NM05-2025
GED -
Navajo Technical University
Crownpoint, NM04.2023
Skills
- File organization
- Excel Spreadsheets
- Team Bonding
- Supply Restocking
- Organizing and Categorizing
- Filing and data Archiving
- Verbal Communication
- Document Management
- Customer Service
- Administrative Support
- Campus Outreach
- Cataloging of materials
- Patron Registration
- Material Shelving
- Computer Assistance
- Materials Management
- Community Outreach
Additional Information
First Aid, CPR & AED Course, Food Handlers
Accomplishments
- Dean's List Fall 2023
Timeline
Library Aid
Navajo Technical University
03.2024 - Current
Office Assistant
Navajo Technical University
07.2023 - 12.2024
Housekeeper
Best Western
01.2017 - 12.2018
Associate of Science - Office Specialist
Navajo Technical University
Certificate - Office Specialist
Navajo Technical University
GED -
Navajo Technical University
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