ALYSSIA BUSBY
Falun
Summary
Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer, physical and customer service abilities. Motivated to continue to learn and grow in profession.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Farmers Alliance Mutual Insurance
08.2023 - Current
- Provide excellent customer care by responding to agent/insured requests
- Complete policy changes
- Complete daily task in timely manner
- Work with team to keep service count within reasonable limit
- Handle sensitive customer information with discretion, adhering to strict data privacy regulations at all times
- Document customer interactions and transactions for accurate, up-to-date records
- Process insurance policy cancellations and renewals quickly to meet call time targets
- Participate in ongoing training sessions to remain current on industry developments and improve overall job performance
Pharmaceutical Attendant
Pfizer
06.2022 - 07.2023
- Responsible for the preparation and/ or operation of various components, materials, equipment, and machines
- Manage own time and professional development, be accountable for own results and prioritize own workflow
- Ensure all training is current and completed in a timely manner
- Participate in shift meetings, provide hand off information
- Aseptic Certified
- Cross trained on M9
- Training in process for backup APL/Group Leader
Practice Manager
McPherson Veterinary Clinic
11.2018 - 06.2021
- Oversaw employee operations, including task delegation, performance, training, and corrective action planning
- Interviewed, hired, and oriented staff and managed ongoing staff development
- Enrolled new staff with company benefits
- Daily deposit and billing for company
- Assisted with payroll
- Worked with collection agencies if/when needed
- Ran monthly statements and received payments
- Scheduled and maintained a completely staffed clinic
- Handled all staff/client conflicts efficiently
- Scheduled/Prepared team meetings and employee evaluations
- Scheduled lunch and learns
- Reviewed incoming product invoices for accuracy
- Monitored usage and records of controlled products/drugs
Veterinary Assistant
McPherson Veterinary Clinic
07.2014 - 11.2018
- Maximized productivity and efficient patient flow as part of medical team support
- Filled prescriptions, performed laboratory work, and helped with diagnostic radiology
- Supported veterinarians during surgical procedures by preparing the equipment and passing instruments and materials
- Advised clients on how to give each animal the best care and nutrition for their long-term health
- Completed all assigned tasks prior to shift end
- Kept work area organized and clutter-free
- Reviewed activities regularly to identify opportunities for improvement
- Quickly responded to emergencies with sick or injured animals, delivering immediate care and stabilizing them for further treatment
- Ran head gate for chute and pushed cattle through
- Administered cattle vaccinations
Education
High School Diploma -
McPherson High School
McPherson, KSSkills
- Staff training and development
- Workflow efficiency
- Schedule management
- Self motivated
- Organized
- Proficient in Microsoft Office/Word/Excel
- Team building
- Employee onboarding
- Payroll administration
- Clinical care oversight
- Manage records
Timeline
Customer Service Specialist
Farmers Alliance Mutual Insurance
08.2023 - Current
Pharmaceutical Attendant
Pfizer
06.2022 - 07.2023
Practice Manager
McPherson Veterinary Clinic
11.2018 - 06.2021
Veterinary Assistant
McPherson Veterinary Clinic
07.2014 - 11.2018
High School Diploma -
McPherson High School
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