Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Alyssia Darensbourg

Houston,TX

Summary

Reliable office administrative representative dedicated to providing superior support for clients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Attentive Surgery Scheduler familiar with ICD-10 coding, EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Surgery Scheduling Coordinator

University Of Texas Physicians
02.2023 - Current
  • Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
  • Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
  • Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
  • Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
  • Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
  • Maintained accurate records of all scheduled procedures, contributing to seamless hospital operations.

Patient Access Representative II

Conifer Health Solutions LLC; CHI St. Luke’s Hospital
04.2022 - 09.2023
  • Assisted patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance
  • Trained in multi-specialty departments; Main Hospital Administration, Radiology, Emergency, Surgical and Ophthalmology
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Pre-K Teacher

Houston Area Women's Center
06.2020 - 01.2022
  • Planned and implemented integrated lessons to meet national standards
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Supervised learning groups of students in classroom stations
  • Graded and evaluated student assignments, papers and course work.

Pre-K Teacher

Clay Road Baptist School
07.2018 - 07.2019
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Maintained effective schedule balance between rest periods, active play and instruction
  • Created and implemented diverse educational strategies to boost development
  • Promoted good behavior with positive reinforcement methods
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.

Teacher's Aide

St. Andrews Presbyterian; Eternity Christian
09.2016 - 02.2017
  • Supported student learning objectives through personalized and small group assistance
  • Applied specialized teaching techniques to reinforce social and communication skills
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.

Education

BS - Sociology

University of Houston Downtown
Houston, Texas
11.2014

Skills

  • EMR: EPIC, Waystar, Availity, WPS (Government Health Administrators) TMPH (Texas Medicaid & Healthcare Partnership)
  • Deadline-oriented
  • Efficient multi-tasker
  • Insurance billing
  • Surgical Knowledge
  • Following up with patients
  • Maintaining confidentiality
  • Educating patients

Volunteer Experience

01/01/13, 05/01/14, Memorial Hermann Hospital and St. Joseph Hospital, Served as a volunteer 32-40 hours per week, assisting Memorial Hermann Hospital and St. Joseph Hospital patients and staff., Trained new volunteers on hospital procedures, Direct patients from Emergency and the Front Desk to specific medical units within the hospital, Create and distribute visitor passes, Answered phones and responded to inquiries at the Emergency Room Security Office and at the Front Desk, Transported patients to all areas within the hospital

Timeline

Surgery Scheduling Coordinator

University Of Texas Physicians
02.2023 - Current

Patient Access Representative II

Conifer Health Solutions LLC; CHI St. Luke’s Hospital
04.2022 - 09.2023

Pre-K Teacher

Houston Area Women's Center
06.2020 - 01.2022

Pre-K Teacher

Clay Road Baptist School
07.2018 - 07.2019

Teacher's Aide

St. Andrews Presbyterian; Eternity Christian
09.2016 - 02.2017

BS - Sociology

University of Houston Downtown
Alyssia Darensbourg