Alyssia Dose
Gainesville,FL
Summary
Experienced in the promotional products industry, skilled in anticipating needs and efficiently adapting schedules, materials, and workflow. Proactive and well-organized, excels in resolving routine and complex production issues. Eager to contribute expertise as a hands-on, knowledgeable, and resourceful leader to a company in need of these abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Production Manager
What's Happening Promotions
06.2017 - Current
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Resolved vendor issues, contractor grievances, and supplier claims maintaining consistent 98% customer retention and satisfaction feedback
- Identified inter-departmental operational challenges and inefficiencies and implemented effective solutions and policy enhancements substantially increasing productivity
- Developed, implemented, and executed training programs across multiple functions through standard operating procedures, operational workflow presentations and illustrations, courses, manuals, and in-person training
- Collaborated with product team, driving strategic business development on new products, industry spotlights, trends, and innovative marketing strategies.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Reviewed work for quality and compliance with company standards and design specifications.
- Sourced materials to keep up with production goals and meet customer demands.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges head-on.
Production Specialist
What's Happening Promotions
01.2015 - 06.2017
- Followed up on all orders to ensure tracking information was given for on time deliveries for our clients.
- Sourced and created detailed quotes for our clients' promotional product needs.
- Set up collaborative meetings with vendors to showcase new items and trends in the industry to engage our clients.
- Supported sales team by providing accurate delivery estimates during the quoting process, contributing to contract acquisition success rates.
- Contributed to revenue growth by collaborating with sales teams to win business opportunities through strategic quoting practices.
- Streamlined the quoting process by implementing time-saving tools and techniques, resulting in a faster turnaround time for customers.
Account Executive
Naylor Association Solutions
12.2013 - 01.2015
- Account Relationship team member of Naylor Association Solutions, an international solution and service provider for the association marketplace, improving member engagement and increasing non-dues revenue for 1,800+ associations across 80 industries
- Researched client products and needs while conducting market analysis on challenges, market opportunities, and business practices, to offer effective sales presentation solutions, product enhancements and target audience strategies
- Developed and managed request for proposals from solution development to contract execution
- Consistently exceeded sales goals on multiple projects averaging 120% sales targets success rate
- Supported business development initiatives, through market expansion, client growth, and advertising opportunities.
Sales Consultant
Metabolic Research Center
12.2011 - 12.2013
- Established and developed client relationships through market research and planning, sales consultation scheduling, while simultaneously managing established client relationships
- Managed product inventory from supplier purchasing, to warehouse and distribution, to retail sales
- Partnered with quality assurance, collecting data and customer feedback and satisfaction ratings
- Maintained professional and technical knowledge through educational workshops, researching professional publications, establishing personal networks, and participating in professional societies
- Resolved client challenges through investigating issues, developing effective solutions, communicating action plans, and documenting perception audits.
Education
Bachelor of Science - - Health Services Business Administration
Santa Fe College
Gainesville, FL12.2014
Skills
- Strong Leadership Abilities
- Team Development
- Creative Thinking
- Troubleshooting Skills
- Resilience, Flexibility And Agility
- Motivation And Self-Awareness
- Customer Service
Certification
- MASI - Masters of Advertising Specialty Information Certification - December 2019
- BASI - Bachelor of Advertising Specialty Information Certification - December 2017
Timeline
Production Manager
What's Happening Promotions
06.2017 - Current
Production Specialist
What's Happening Promotions
01.2015 - 06.2017
Account Executive
Naylor Association Solutions
12.2013 - 01.2015
Sales Consultant
Metabolic Research Center
12.2011 - 12.2013
Bachelor of Science - - Health Services Business Administration
Santa Fe College
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