Alyssia Doss
Brentwood,CA
Summary
Reliable, hardworking, and outgoing with 8 years of experience delivering customer service and administrative excellence, including clerical support and public interaction. Well-organized, efficient and forward-thinking in multitasking to meet different demands. Dedicated to resolving issues and answering customer questions to ensure exceptional customer service.
Overview
9
9
years of professional experience
Work History
Spa Coordinator
Lifetime Fitness
10.2023 - Current
- Managing front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Monitoring access of guests and escorted to treatment areas.
- Greeting clients and making sure they receive exceptional service
- Training new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborating with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Scheduling appointments for clients using our scheduling software
- Making sales phone calls to promote our services and products
- Answering phone calls and assisting client needs with detailed answers/support
- Solving any client issues with genuine care and support
- Knowledge of products and services to sell to clients
- Handling sales when clients check out
- Keeping the entire spa clean and ready for clients
- Assisting with company events
Executive Assistant/Community Service Rep
P2P Transformation Center
09.2021 - 10.2023
- Welcoming members and ensuring excellent customer service
- Conducting outbound sales calls to prospective clients
- Coordinating consultations for prospective members to introduce and explore club opportunities
- Scheduling appointments for potential members to join our club
- Giving tours and knowledge of our club to potential members to sell our program
- Selling supplements to members as they enter and leave the club
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Created and maintained online apparel and supplement shop
Accounting Assistant
KDW Construction
09.2020 - 03.2022
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
- Processed invoices using TimberScan and Sage 300
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Matched purchase orders and tags to proper invoices
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Prepared checks and performed check runs
- Investigated daily variances and corrected errors to resolve discrepancies.
- Input financial data and produced reports using Microsoft Excel and Sage 300.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients through phone and email, and updated client records.
Real Estate Assistant
Darius Sarkari At Sharp Realty
03.2016 - 12.2019
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions
- Kept contacts organized with Microsoft Word and Excel to maintain readiness for future mailings.
- Generated leads for sales and rental properties through cold calls and referrals.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Provided clerical support to agent by copying, faxing and filing documents.
Education
Bachelor Of Business Administration - General Management
California State University - East Bay
Hayward, CA05.2022
Skills
- Customer service
- Relationship Building
- Proactive and Self-Motivated
- Organizational growth
- Conflict Resolution
- Verbal and Written communication
- Commitment to quality and service
- Customer service excellence
- Financial Calculation and Analysis
- Payment processing
- Organization skills
- Office administration
- Documentation and reporting
- Customer/Client relations
- Detail-Oriented
- Feedback Acceptance
- Microsoft Office
- Document Coding and Classification
Timeline
Spa Coordinator
Lifetime Fitness
10.2023 - Current
Executive Assistant/Community Service Rep
P2P Transformation Center
09.2021 - 10.2023
Accounting Assistant
KDW Construction
09.2020 - 03.2022
Real Estate Assistant
Darius Sarkari At Sharp Realty
03.2016 - 12.2019
Bachelor Of Business Administration - General Management
California State University - East Bay