Alyssia Douglas
Roseville,CA
Summary
Recruiter Summary: Alyssia has four years of experience in customer service and healthcare. Alyssia has extensive experience in managing patient registrations, handling various insurance plans (HMO, PPO, DMO), and delivering exceptional customer service, all while efficiently managing 60+ calls daily. Additionally, she developed strong skills in patient interactions, scheduled appointments, and handled insurance verifications with attention to detail. Alyssia also provided support on a suicide prevention hotline, offering empathetic listening and crisis intervention to patients in distress, ensuring their safety and connecting them with appropriate resources. Alyssia possesses expertise in medical terminology and a comprehensive understanding of insurance plans. Alyssia possesses outstanding communication skills and has basic knowledge of various software applications including Microsoft Office (Excel, Word, PowerPoint), EPIC, SMS, IDX systems, and more. Alyssia is available for an interview between 9am to 2pm and can start immediately upon receiving an offer. Willing to relocate: Anywhere
Overview
8
8
years of professional experience
Work History
Patient Financial Counselor
Stanford University
05.2023 - 05.2025
- Managed patient accounts, ensuring accurate and timely billing for medical services rendered
- Resolved billing inquiries and disputes from patients, insurance companies, and healthcare providers
- Implemented new procedures to improve the efficiency of the billing process, resulting in a XX% reduction in errors
- Collaborated with insurance companies to verify coverage and obtain pre-authorization for medical procedures
- Assisted patients in understanding their insurance benefits and financial responsibilities
- Developed strong relationships with patients by providing exceptional customer service and addressing their concerns promptly
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Utilized electronic health record systems to accurately document patient interactions and billing activities
- Performed financial counseling for uninsured or underinsured patients, offering payment plans or assistance programs when applicable
- Achieved a XX% increase in collections by implementing proactive follow-up strategies on outstanding balances
- Collaborated with the finance department to reconcile discrepancies between billed amounts and payments received from insurance companies or patients
Patient Registration Representative
Western Dental Services
11.2020 - 04.2023
- Managed 60+ inbound and outbound calls daily, providing prompt and courteous service to patients.
- Registered patients by accurately collecting and entering necessary information into the system.
- Scheduled and rescheduled patient appointments, ensuring availability and confirming accurate appointment details.
- Experienced in HMO, PPO, DMO, and insurance plans, with familiarity in Medicare and Medi-Cal.
- Answered phone calls, addressed patient inquiries, and aided with appointment scheduling and other needs.
- Registered new patients, ensuring their information was properly documented and entered into the system.
- Reviewed and updated patient charts to maintain accurate and up-to-date records.
- Employment Gap: Contract completed, seeking new opportunities.
Customer Service Representative (contract)
UC Davis Health
01.2018 - 06.2020
- Managed over 200 inbound and outbound calls daily, maintaining a high level of efficiency and professionalism.
- Assisted patients with rescheduling appointments, ensuring accurate scheduling and avoiding conflicts.
- Handled COVID-related calls, providing relevant information and addressing patient concerns promptly.
- Verified and confirmed patient appointments to ensure correct dates, times, and details were recorded.
- Registered new patients, collecting necessary information and entering it into the system to ensure proper documentation.
- Coordinated appointment logistics, effectively communicating with patients to meet their scheduling needs.
Customer Service Representative (nights)
IKEA
10.2017 - 07.2019
- Provided customers with helpful information regarding products, services, and features to ensure a clear understanding of offerings.
- Addressed customer inquiries, resolved issues, and answered questions to improve customer satisfaction.
- Acted as the first point of contact for clients, effectively managing their concerns and providing timely solutions.
- Responded to customer complaints in a professional and empathetic manner, working towards quick resolutions.
- Assisted customers in navigating company services, ensuring they were fully informed and satisfied with their experiences.
- Managed a high volume of customer interactions, maintaining a positive and helpful attitude throughout.
- Alyssia Resigned: Gap in Service from her previous role to take maternity leave and has since been focusing on her family as a stay-at-home mom. She is now looking to reenter the workforce.
Education
Associate degree - General Studies
UCSF
San Francisco, CASkills
- Financial counseling
- Insurance verification
- Revenue cycle management
- Medical billing
- Payment collection
- Customer service
- Conflict resolution
- Healthcare system navigation
- Patient rights
Timeline
Patient Financial Counselor
Stanford University
05.2023 - 05.2025
Patient Registration Representative
Western Dental Services
11.2020 - 04.2023
Customer Service Representative (contract)
UC Davis Health
01.2018 - 06.2020
Customer Service Representative (nights)
IKEA
10.2017 - 07.2019
Associate degree - General Studies
UCSF
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