Alyssia Gamez Scriven
Smyrna,GA
Summary
Reliable and upbeat Customer Service Associate who is successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
1
1
year of professional experience
Work History
Retail Associate
Ross Dress For Less
03.2023 - 05.2023
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Cashier
Smashburger
02.2022 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Overland High School
Aurora, CO05.2023
Skills
- Special Orders
- Cleaning and Sanitizing
- Ability to Lift 40 Pounds
- Retail Industry Knowledge
- Retail Advertising
- Guest Experiences
- Excellent Written and Verbal Communication
- Corrective Actions
- Retail Knowledge
- Reading Comprehension
Timeline
Retail Associate
Ross Dress For Less
03.2023 - 05.2023
Cashier
Smashburger
02.2022 - 07.2022
High School Diploma -
Overland High School