Alyssia Zoller
Athens,Georgia
Summary
Highly-skilled phlebotomist with 1 and a half years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Successfully trains employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
American Red Cross Blood Services
05.2022 - Current
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Performed venipunctures, finger sticks
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Customer Service Representative/trainer
Teleperformance USA/trainer
10.2020 - 03.2022
- Led workshops focused on enhancing communication skills, improving problem-solving abilities, and promoting efficient teamwork among customer service representatives.
- Conducted regular assessments of trainee progress, providing feedback and coaching as needed for continuous improvement.
Host/Server/Manager
Texas Roadhouse
02.2015 - 03.2021
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
CNA
Park Place Manor
10.2019 - 09.2020
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities as needed.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Delivered high-quality care to [Type] patients in hospital facility.
Cashier
Chick-fil-A
03.2014 - 01.2015
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Operated cash register to record transactions accurately and efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
High School Diploma -
Belton High School
Belton, TX05.2015
Skills
- Quality Control
- Relationship Building
- HIPAA Compliance
- Patient Care
- Active listening
- Problem-solving abilities
- Computer Skills
- Calm Under Pressure
- Decision-Making
- Teamwork and Collaboration
- Verbal and written communication
Certification
- PT - Phlebotomy Technician
- CNA - Certified Nurse Assistant
Timeline
Phlebotomist
American Red Cross Blood Services
05.2022 - Current
Customer Service Representative/trainer
Teleperformance USA/trainer
10.2020 - 03.2022
CNA
Park Place Manor
10.2019 - 09.2020
Host/Server/Manager
Texas Roadhouse
02.2015 - 03.2021
Cashier
Chick-fil-A
03.2014 - 01.2015
High School Diploma -
Belton High School