Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssia Jackson

Augusta

Summary

Compassionate caregiver with a proven track record at Help at Home, enhancing the quality of life for special needs individuals through individualized support and effective communication. Skilled in documentation and crisis intervention, I excel in building relationships and fostering a safe environment, ensuring clients achieve their personal goals with dignity and respect.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience

Work History

Caregiver, Special Needs

Help at Home
09.2024 - Current
  • Prepared meals and snacks and fed clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Maintained detailed records of clients'' progress towards personal goals, sharing updates regularly with families and healthcare teams.
  • Arranged transportation and accompanied patients to doctors' offices and errands.

Direct Support Professional

Lynndale Inc.
06.2017 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Scheduled daily and weekly care hours for client caseload.

Bartender

Red Lobster
05.2015 - 01.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Server Trainer

Applebee's Grill + Bar
05.2008 - 05.2015
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Education

Bachelor of Science - Human Resources Management

Southern New Hampshire University
Hooksett, NH
04-2028

High School Diploma -

Westside High School
Augusta, Ga
05-2008

Skills

  • Team collaboration
  • Clear communication
  • Individualized education plans
  • Relationship building
  • Time management
  • Problem-solving
  • Multitasking and organization
  • Assistive technology
  • Active listening
  • Adaptability and flexibility
  • Documentation and reporting
  • Cultural sensitivity
  • First aid and CPR
  • Fast learner

Timeline

Caregiver, Special Needs

Help at Home
09.2024 - Current

Direct Support Professional

Lynndale Inc.
06.2017 - Current

Bartender

Red Lobster
05.2015 - 01.2017

Server Trainer

Applebee's Grill + Bar
05.2008 - 05.2015

Bachelor of Science - Human Resources Management

Southern New Hampshire University

High School Diploma -

Westside High School

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