Alyssia Knowles
Fort Lauderdale
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at USPS. Proven ability to enhance customer satisfaction through effective communication and empathy. Skilled in organization and time management, consistently maintaining high standards of service while managing multiple tasks efficiently. Committed to fostering positive relationships and ensuring safety compliance in all interactions.
Overview
6
6
years of professional experience
Work History
City Carrier
USPS
Oakland Park
06.2022 - Current
- Delivered mail and packages to residential and commercial addresses daily.
- Sorted incoming mail and packages for efficient distribution routes.
- Maintained accurate records of deliveries and undelivered items.
- Provided excellent customer service by answering inquiries professionally.
- Greeted customers with pleasant attitude and offered assistance with mail-related issues.
- Provided excellent customer service by answering questions about postal services, policies, and procedures.
Restaurant Hostess
Rocco's Tacos
Fort Lauderdale
01.2021 - 06.2022
- Informed patrons of establishment specials and promotions.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assisted with setting up banquet rooms for special events.
Gas Station Customer Service Representative
Racetrac
Fort Lauderdale
03.2019 - 07.2021
- Maintained cleanliness and organization of the gas station store.
- Advised customers on promotions, products, and services available in-store.
- Assisted customers with pump operations, car wash functions, and other gas station activities.
- Processed credit card transactions accurately and efficiently while adhering to company policies.
- Replenished supplies such as napkins, cups and paper towels in order to maintain adequate levels at all times.
- Provided support to co-workers when needed by helping out at the counter or stocking shelves.
- Stocked shelves with merchandise including food items, beverages, cigarettes, lottery tickets and other convenience store items.
Education
Associate of Veterinary -
Miami Dade College
Miami, FLSkills
- Customer Service
- Organization
- People Skills
- Detail oriented
- Empathy
- Communication
- Physical stamina
- Time management
- Team collaboration
- Safety compliance
Languages
English, Intermediate
Timeline
City Carrier
USPS
06.2022 - Current
Restaurant Hostess
Rocco's Tacos
01.2021 - 06.2022
Gas Station Customer Service Representative
Racetrac
03.2019 - 07.2021
Associate of Veterinary -
Miami Dade College
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