Alyssia McNeil
Mountain Grove,mo
Summary
Dynamic and results-oriented professional with a proven track record at Ozarks Medical Center, adept in client relationship building and technical troubleshooting. Excelled in enhancing customer loyalty and streamlining processes, demonstrating exceptional verbal communication and ticketing system expertise. Trained team members, underscoring a commitment to excellence and efficiency.
Results-driven support professional with experience in client service and technical troubleshooting. Skilled in resolving complex issues, enhancing user satisfaction, and maintaining high performance standards. Strong focus on team collaboration, adaptability, and achieving measurable outcomes. Reliable with expertise in problem-solving, communication, and system diagnostics.
Overview
5
5
years of professional experience
Work History
Client Support Technician
Ozarks Medical Center
01.2024 - 05.2024
- Served as a trusted advisor for both internal stakeholders and external clients regarding technical troubleshooting best practices.
- Managed ticketing system to prioritize tasks and ensure timely resolution of client issues.
- Increased customer loyalty through consistent delivery of exceptional support services.
- Identified opportunities for process improvement, leading to more efficient troubleshooting methods.
- Developed strong relationships with clients, fostering trust in our ability to provide reliable support solutions.
- Trained new team members to ensure high-quality service and adherence to company standards.
Food Service Worker
Missouri Department Of Corrections
01.2023 - 11.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Trained new staff on proper food handling and techniques for better onboarding.
Patient Care Companion
Towne Park
11.2021 - 07.2022
- Enhanced patient comfort by providing compassionate companionship and engaging in meaningful conversations.
- Collaborated with medical staff to ensure seamless communication and comprehensive patient care.
- Maintained a clean and safe environment for patients through regular room tidying and sanitizing high-touch surfaces.
- Streamlined the admissions process for new patients by gathering necessary information and orienting them to their rooms and surroundings.
Factory Production Worker
Emerson Climate Technologies
01.2021 - 10.2021
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Operated 4 machines proficiently and in compliance to safety standards.
Restaurant Team Member
McDonald's
08.2019 - 10.2020
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Education
High School Diploma -
Houston High School
Houston, MO05-2020
Skills
- Ticketing system experience
- Empathy and patience
- Client relationship building
- Data backup and recovery
- Training and mentoring
- Active listening
- Verbal and written communication
- Desktop support
- Data entry
- Appointment scheduling
- Staff education and training
Timeline
Client Support Technician
Ozarks Medical Center
01.2024 - 05.2024
Food Service Worker
Missouri Department Of Corrections
01.2023 - 11.2023
Patient Care Companion
Towne Park
11.2021 - 07.2022
Factory Production Worker
Emerson Climate Technologies
01.2021 - 10.2021
Restaurant Team Member
McDonald's
08.2019 - 10.2020
High School Diploma -
Houston High School
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