Alyssia Miller
Markle,IN
Summary
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Overview
15
15
years of professional experience
Work History
Store Director
At Home - Home Decor and Holiday Superstore
Fort Wayne, Indiana
12.2022 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Analyzed data from various sources such as sales reports and customer feedback surveys in order to make informed decisions about product selection and pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Store Manager
Walmart
Marion , IN
03.2010 - Current
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
Education
Some College (No Degree) - Business Management
IPFW
Fort Wayne, INSkills
- POS systems operations
- Stock management
- Sales strategies
- Strategic Planning
- Workforce Management
- Customer relations
- Merchandising
- Schedule management
- Recruiting and hiring
- Sound judgment
- Profit and loss accountability
- Performance improvements
- Employee development
Timeline
Store Director
At Home - Home Decor and Holiday Superstore
12.2022 - Current
Assistant Store Manager
Walmart
03.2010 - Current
Some College (No Degree) - Business Management
IPFW
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