Alyssia Morales
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Leasing Associate
InterSolutions
07.2024 - Current
- Greeted clients, showed apartments, and prepared leases.
- Collected rent and tracked resident payments and information in computer system.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
Store Director
Brookshire Brothers
10.2018 - 06.2024
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Worked closely with customers to understand needs and resolve diverse issues.
- Assisted in store opening by setting up office space, computers and cash registers.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Customer Service Representative
Teleperformance USA
05.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Exceeded company productivity standards on consistent basis.
General Clerk II
Skyline Ultd Inc
04.2018 - 10.2018
- Served in the Human Resources department as a professional counselor, consultant and educator to Military Service Members in the process of transitioning out of the military
- Notified and briefed Service Members on entitlements and benefits, installation out-processing and clearance requirements
- Manage, review and verify Service Members Army Military Human Resources
- Record to include updating military awards, promotions, separating and transitioning documents
- Independently processed actions that involved complex or unusual issues, and ensured that all levels of legal, medical, and administrative reviews had been completed
- Reviewed, validated and ensured the completion of actions pertaining to the service members' in- processing, out-processing, retirement, and separation
- Assist and guide separating service members such as Expired Term of Service (ETS) and Chapters with their separation process.
Administrative Assistant
B-Homecare
07.2017 - 01.2018
- Create spreadsheets to track employee time-sheets and payroll
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Scheduled office meetings and client appointments
- Scheduled interviews for potential candidates
- Conducted onboarding paperwork for new hires.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Prepared and prioritized calendars and correspondence.
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
- Delivered exceptional customer service through direct communication with clients and team members.
Supervisor
Advanced Call Center of Technologies
08.2015 - 02.2016
- Resolved customer complaints and adjusted policies to meet changing needs.
- Complied with company policies, objectives and communication goals.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Provided ongoing training to address staff needs.
- Monitored employee productivity to provide constructive feedback and coaching.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
Education
Diploma -
Venus High School
Phlebotomy Certificate -
University of Oklahoma
Skills
- Data Entry
- Multitasking and Prioritization
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Spreadsheets
- Leadership
- Confidentiality
- Time management
- Communication
- Customer Service
- Lease Agreements
- Application management
- Property Tours
Timeline
Leasing Associate
InterSolutions
07.2024 - Current
Customer Service Representative
Teleperformance USA
05.2022 - Current
Store Director
Brookshire Brothers
10.2018 - 06.2024
General Clerk II
Skyline Ultd Inc
04.2018 - 10.2018
Administrative Assistant
B-Homecare
07.2017 - 01.2018
Supervisor
Advanced Call Center of Technologies
08.2015 - 02.2016
Diploma -
Venus High School
Phlebotomy Certificate -
University of Oklahoma
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