Alyssia Reyes
Humble
Summary
Revenue driven young women with skills tailored to architect comprehensive solutions and navigate intricate business obstacles and technical demands. Experienced with excellent client and project management skills. Action and detail-oriented with strong ability to communicate directly and effectively with technology, executive, and business audiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Teleperformance USA
04.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Created customer support strategies to increase customer retention.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
- Facilitated cross-functional initiatives between teams for improved coordination in addressing complex customer needs.
- Monitored and analyzed call metrics to identify trends and areas for process enhancement.
- Facilitated team meetings to discuss performance metrics and areas for improvement.
Licensed Insurance Agent
State Farm Mutual Automobile Insurance Company
07.2021 - 03.2022
- Develop insurance quotes, make sales presentations, and close sales
- Establish client relationships and follow up with clients, as needed
- Provide prompt, accurate, and friendly client support
- (support can include responding to inquiries)
- Maintain a strong work ethic with a total commitment to success each and every day
- Develop new financial service opportunities with both existing and new clients
Community Manager
Princeton Property Management
06.2017 - 06.2021
- As A community manager I oversaw day to day projects, handled all resident communication, took on all leasing and marketing requirements
- Organizing tenant files, filing, producing legal paperwork, taking care of tenant needs are all things that fall under my job description as well as, Provided onsite training, Prepared departmental contracts for attorney approval, Organized and coded all documents related to due diligence for acquisitions
- Prepared correspondence, accounting and financial documents for analysis
Education
High School Diploma -
Reynolds High School
Portland, OR06.2015
Bachelor - Business Administration
Mt. Hood Community College
Gresham, OR06.2020
Skills
- Sales (6 years)
- BPO and Contact Center Experience (4 years
- Financial Report Writing (7 years)
- Marketing (7 years)
- Azure, Excel, Teams, Cloud Computing Platforms
- Project management
- Ability to work under pressure/meet deadlines
- Critical/ Analytical thinking
- Problem solving skills
- Experience with Call routing platforms
- Bilingual- Fluent in English/ Spanish
Certification
- Property & Casualty License
- Lean Six Sigma
Languages
Spanish - Expert
English - Expert
Additional Information
- Training and development Results-oriented
- Proficiency in communication organization
- Quick learner
- Remote work experience
Assessments
- Management & Leadership Skills: Impact & Influence — Highly Proficient
Timeline
Customer Service Supervisor
Teleperformance USA
04.2022 - Current
Licensed Insurance Agent
State Farm Mutual Automobile Insurance Company
07.2021 - 03.2022
Community Manager
Princeton Property Management
06.2017 - 06.2021
High School Diploma -
Reynolds High School
Bachelor - Business Administration
Mt. Hood Community College