Alyssia Sibley
Lake Mary
Summary
Dynamic and service-oriented professional with a proven track record, adept at multitasking and maintaining a positive attitude in high-pressure environments. Excelled in enhancing customer satisfaction and loyalty through exceptional service and a fast learner aptitude. Skilled in POS systems and suggestive selling, consistently driving sales and team efficiency.
Overview
11
11
years of professional experience
Work History
Bartender
Nice N Easy Sports Bar
04.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted in training new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Jimottis
08.2020 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Rockwood
01.2019 - 03.2020
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Host/Retail Supervisor
Kona Brewing
12.2015 - 03.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Retail Supervisor
Ross Dress for Less
03.2014 - 12.2015
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Led staff training meetings focused on product knowledge and customer service excellence, boosting sales and customer loyalty.
Education
No Degree - General Studies
University of Mary University College
Okinawa, JapanHigh School Diploma -
Battlefield High School
Haymarket, VA06-2009
Skills
- Strong multitasking
- Highly reliable
- Outstanding customer service
- Team player attitude
- Service-oriented mindset
- Innovative
- Fast learner
- Suggestive selling
- Point of sale systems
- Typing speed of 40 wpm
Timeline
Bartender
Nice N Easy Sports Bar
04.2021 - Current
Server
Jimottis
08.2020 - 04.2024
Server
Rockwood
01.2019 - 03.2020
Host/Retail Supervisor
Kona Brewing
12.2015 - 03.2017
Retail Supervisor
Ross Dress for Less
03.2014 - 12.2015
No Degree - General Studies
University of Mary University College
High School Diploma -
Battlefield High School
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